Xbox one day one returned and charged for replacement

Ok I'm not a [Mod Removed] happy soon to be ex customer. I had a day one unit that failed it was replaced with in about a week. I then tested the unit and when I found everything to work fine within two days I sent the defective unit back.
It was signed for on December 10th. I was just checking my credit card statement and I was charged for the unit on January 10th! What the *** Microsoft! It's bad enough debit card was used for a $500 transaction prior to Xmas without authorization but I don't
expect this from a reputable company. Maybe that's my everything I currently own except for the xbox one is APPLE! All I have had is troubles with this release. First the unit then BF4 issues left and right not they decide they want to charge me again. What
gives?

:)

 

XBOX CONTROLLER REPLACEMENT

I'm going through the EXACT same thing! I returned my controller in DECEMBER and STILL haven't gotten a replacement Day One Edition Controller YET and its nearly MARCH! THE WORST

 

my apps and games section keeps flickering/refreshing

I had this with my first xbox One. Just got my replacement and no such issues now. I returned the first one for constant game freezes and crashes.

 

So Microsoft is now charging me for the returned day one xbox that was DOA and the tracking number shows it was signed for and received. MS can't figure out where the [MOD REMOVED] there head is. So now not only have I been charged for
the returned unit but I am also receiving finance charges in the mean time while they sort out this
[MOD REMOVED] mess. NEVER AGAIN WILL I BUY XBOX. Microsoft sucks and so does the customer service.

 

Are you sure it's an actual charge and not an authorization? An authorization looks like a pending charge but it's just holding the funds aside. If you have a debit card, it will be a charge but it will be reversed after the authorization has been dropped.

 

this has just happened to me

 

This can happen for 2 reasons: -

1. They didn't get the returned Xbox back.

2. The Xbox that they received is not the one they were expecting. When you do an advanced exchange, they ask for the serial number of the console you're returning and the returned console must have that serial number.

Also, as mentioned above, check to see whether your card has actually been charged, because MS will put a hold on funds on the card (which may show up on your account) but they won't actually charge it unless one of the situations mentioned above occurred.

If you definitely returned the correct console inside the allotted time period and the tracking number shows that it was received, then you need to get on the phone to Xbox support and ask what's going on.

 

this has just happened to me i returned xbox one back to germany via ups i got all the details who signed for it .and few days later i got a email from customer advocacy team saying i will not be charged for the unit , and a couple weeks later went the
cash point to get money out and their was no funds ? went into bank asked them why they told me that microsoft have taken £391.00 pounds out of my account. so i phoned up mircosoft i was told i would have to esculate another case this is 2 days into it now
and am still waiting out of pocket and with bank chargers going up everyday until i can speak to some one . i was told theirs no direct person i can speak to over phone and ill have to wait ? wtf

 

add to earlier post i got email saying that i will be refunded full amount took from my account with out chargers for bank arrears and charges and they said as a good will gesture they will give me 1 month gold token what a joke whats that worth now days
£12 pounds they had no right to take funds from my account some in the department of the customer advocacy team isn't doing their job right and now i have to suffer, i hope some one from Microsoft will look at this post and look whats happening.