Xbox one day one returned and charged for replacement

Discus and support Xbox one day one returned and charged for replacement in XBoX on Consoles to solve the problem; Ok I'm not a [Mod Removed] happy soon to be ex customer. I had a day one unit that failed it was replaced with in about a week. I then tested the unit... Discussion in 'XBoX on Consoles' started by aryl-9DC90107-4DDF-482B-B69E-D7A1778D9604, Jan 21, 2014.

  1. Xbox one day one returned and charged for replacement


    Ok I'm not a [Mod Removed] happy soon to be ex customer. I had a day one unit that failed it was replaced with in about a week. I then tested the unit and when I found everything to work fine within two days I sent the defective unit back.
    It was signed for on December 10th. I was just checking my credit card statement and I was charged for the unit on January 10th! What the *** Microsoft! It's bad enough debit card was used for a $500 transaction prior to Xmas without authorization but I don't
    expect this from a reputable company. Maybe that's my everything I currently own except for the xbox one is APPLE! All I have had is troubles with this release. First the unit then BF4 issues left and right not they decide they want to charge me again. What
    gives?

    :)
     
    aryl-9DC90107-4DDF-482B-B69E-D7A1778D9604, Jan 21, 2014
    #1
  2. XBOX CONTROLLER REPLACEMENT

    I'm going through the EXACT same thing! I returned my controller in DECEMBER and STILL haven't gotten a replacement Day One Edition Controller YET and its nearly MARCH! THE WORST
     
    bg1906-56EE907C-9006-4894-BB05-E7214C30EDE0, Jan 21, 2014
    #2
  3. my apps and games section keeps flickering/refreshing

    I had this with my first xbox One. Just got my replacement and no such issues now. I returned the first one for constant game freezes and crashes.
     
    The OdysseyOG, Jan 21, 2014
    #3
  4. Xbox one day one returned and charged for replacement

    So Microsoft is now charging me for the returned day one xbox that was DOA and the tracking number shows it was signed for and received. MS can't figure out where the [MOD REMOVED] there head is. So now not only have I been charged for
    the returned unit but I am also receiving finance charges in the mean time while they sort out this
    [MOD REMOVED] mess. NEVER AGAIN WILL I BUY XBOX. Microsoft sucks and so does the customer service.
     
    aryl-9DC90107-4DDF-482B-B69E-D7A1778D9604, Jan 28, 2014
    #4
  5. CMUchippewa
    CMUchippewa Guest
    Are you sure it's an actual charge and not an authorization? An authorization looks like a pending charge but it's just holding the funds aside. If you have a debit card, it will be a charge but it will be reversed after the authorization has been dropped.
     
    CMUchippewa, Jan 28, 2014
    #5
  6. RiZE REMiX
    RiZE REMiX Guest
    this has just happened to me
     
    RiZE REMiX, Apr 26, 2014
    #6
  7. SigmaTheDJ
    SigmaTheDJ Guest
    This can happen for 2 reasons: -

    1. They didn't get the returned Xbox back.

    2. The Xbox that they received is not the one they were expecting. When you do an advanced exchange, they ask for the serial number of the console you're returning and the returned console must have that serial number.

    Also, as mentioned above, check to see whether your card has actually been charged, because MS will put a hold on funds on the card (which may show up on your account) but they won't actually charge it unless one of the situations mentioned above occurred.

    If you definitely returned the correct console inside the allotted time period and the tracking number shows that it was received, then you need to get on the phone to Xbox support and ask what's going on.
     
    SigmaTheDJ, Apr 26, 2014
    #7
  8. CallanM98
    CallanM98 Guest

    Xbox one day one returned and charged for replacement

    this has just happened to me i returned xbox one back to germany via ups i got all the details who signed for it .and few days later i got a email from customer advocacy team saying i will not be charged for the unit , and a couple weeks later went the
    cash point to get money out and their was no funds ? went into bank asked them why they told me that microsoft have taken £391.00 pounds out of my account. so i phoned up mircosoft i was told i would have to esculate another case this is 2 days into it now
    and am still waiting out of pocket and with bank chargers going up everyday until i can speak to some one . i was told theirs no direct person i can speak to over phone and ill have to wait ? wtf
     
    CallanM98, Apr 29, 2014
    #8
  9. CallanM98
    CallanM98 Guest
    add to earlier post i got email saying that i will be refunded full amount took from my account with out chargers for bank arrears and charges and they said as a good will gesture they will give me 1 month gold token what a joke whats that worth now days
    £12 pounds they had no right to take funds from my account some in the department of the customer advocacy team isn't doing their job right and now i have to suffer, i hope some one from Microsoft will look at this post and look whats happening.
     
    CallanM98, Oct 31, 2018
    #9
  10. CallanM98 Win User

    Xbox one day one returned and charged for replacement

    add to earlier post i got email saying that i will be refunded full amount took from my account with out chargers for bank arrears and charges and they said as a good will gesture they will give me 1 month gold token what a joke whats that worth now days
    £12 pounds they had no right to take funds from my account some in the department of the customer advocacy team isn't doing their job right and now i have to suffer, i hope some one from Microsoft will look at this post and look whats happening.
  11. CallanM98 Win User

    Xbox one day one returned and charged for replacement

    this has just happened to me i returned xbox one back to germany via ups i got all the details who signed for it .and few days later i got a email from customer advocacy team saying i will not be charged for the unit , and a couple weeks later went the
    cash point to get money out and their was no funds ? went into bank asked them why they told me that microsoft have taken £391.00 pounds out of my account. so i phoned up mircosoft i was told i would have to esculate another case this is 2 days into it now
    and am still waiting out of pocket and with bank chargers going up everyday until i can speak to some one . i was told theirs no direct person i can speak to over phone and ill have to wait ? wtf
  12. SigmaTheDJ Win User

    Xbox one day one returned and charged for replacement

    This can happen for 2 reasons: -

    1. They didn't get the returned Xbox back.

    2. The Xbox that they received is not the one they were expecting. When you do an advanced exchange, they ask for the serial number of the console you're returning and the returned console must have that serial number.

    Also, as mentioned above, check to see whether your card has actually been charged, because MS will put a hold on funds on the card (which may show up on your account) but they won't actually charge it unless one of the situations mentioned above occurred.

    If you definitely returned the correct console inside the allotted time period and the tracking number shows that it was received, then you need to get on the phone to Xbox support and ask what's going on.
  13. aryl-9DC90107-4DDF-4 Win User

    Xbox one day one returned and charged for replacement

    So Microsoft is now charging me for the returned day one xbox that was DOA and the tracking number shows it was signed for and received. MS can't figure out where the [MOD REMOVED] there head is. So now not only have I been charged for
    the returned unit but I am also receiving finance charges in the mean time while they sort out this
    [MOD REMOVED] mess. NEVER AGAIN WILL I BUY XBOX. Microsoft sucks and so does the customer service.
  14. RiZE REMiX Win User

    Xbox one day one returned and charged for replacement

    this has just happened to me
Thema:

Xbox one day one returned and charged for replacement

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