Xbox One Crashes When Opening a Game

Discus and support Xbox One Crashes When Opening a Game in XBoX Games and Apps to solve the problem; I've talked to several SEVERAL support people about this problem and none of them know how to fix it in almost anyway. If I try to open a game it will... Discussion in 'XBoX Games and Apps' started by KingPoseiidon, Apr 23, 2016.

  1. Xbox One Crashes When Opening a Game


    I've talked to several SEVERAL support people about this problem and none of them know how to fix it in almost anyway. If I try to open a game it will load and at a certain point during the startup the entire console crashes and turns off. It does this for
    every single game I own which is 23 except for Destiny, it does this for both disk games and digital. Its only games aswell I can open up YouTube and other apps just not games.

    :)
     
    KingPoseiidon, Apr 23, 2016
    #1
  2. After a computer crash

    After a computer crash, I've got rid of my Premium Membership - when I get lots of advertising before opening the Micrsoft Solitaire Collection before I reach the game! Then it was not before the crash. Greetings Bertil (80 years)
     
    BertilBengtson, Apr 23, 2016
    #2
  3. Encity5
    Encity5 Guest
    blu-ray app crashing to dashboard

    Bought my first blu-ray movie, downloaded and installed the blu-ray app for the xbox one,

    tried opening the app, immediately crashes to dashboard. same thing happens when i insert the disc, app starts and immediately crashes back to dashboard.

    Tried holding power button for 10s, no luck

    Tried unplugging the console from the power socket for a minute, restart, still no luck.

    same issue every time, any help?

    My other apps dont crash, when they did, a power reset generally fixes it.
     
    Encity5, Apr 23, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Xbox One Crashes When Opening a Game

    To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

    a)To remove the account from xbox live console:

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

    If this doesn't helps contact xbox live support:

    support.xbox.com/.../contact-us
     
    M3tal Daz3, Apr 23, 2016
    #4
  5. M3tal Daz3 Win User

    Xbox One Crashes When Opening a Game

    To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

    a)To remove the account from xbox live console:

    Scroll left on the Home screen to open the guide.

    Select Settings.

    Select All Settings.

    Under "Account," select Remove accounts.

    Select the account that you want to remove.

    Select Remove to confirm.

    When you're finished, select Close.

    b) To clear cache on an Xbox One:

    Press and hold the power button on the front of the console until it powers down completely.

    Unplug the power cable from the back of the console so that the power brick in not connected to the console.

    Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

    Plug the power cable back into the console.

    Wait for the light on the power brick to change from white to orange.

    Turn on the console using the power button.

    c)To download your Xbox profile to the Xbox One console:

    1. Scroll left on the Home screen to open the guide.

    2. Scroll down, and then select Add & manage.

    3. Select Add new.

    4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

    5. Enter the password for your Microsoft account, and then select Enter.

    6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

    7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

    If this doesn't helps contact xbox live support:

    support.xbox.com/.../contact-us
  6. Jesse E' Win User

    Game Crashes when Opened

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    It seems like an issue with missing files (incomplete download). My guess is the stopping and resumption interrupted some files from being installed. I'll suggest you reinstall the game again this time make sure all third party Antivirus software is turned off. It should work after.

    Hope this helps
  7. culbreath24 Win User

    Forza Horizon 4 close on start up

    Im actually having this same exact isuue except im playing on an xbox one x and this is the second time ive installed the game no interruptions and it still crashes when i open it.
  8. creepdevil Win User

    Wolfenstein II: The New Colossus black screen

    I tried to reinstall the driver and the driver software, but the game crashed after opening the game. Now there is no pop-up window and black screen, it just crashed directly. After opening the game, it crashed directly after one or two seconds.
  9. richardriddell-15CFE Win User

    My streaming apps keep crashing!

    I have YouTube that crashes when the window is open,Microsoft don't have a clue,but if I log on with another Xbox one it works,
Thema:

Xbox One Crashes When Opening a Game

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