Xbox One Crashes When Opening a Game

I've talked to several SEVERAL support people about this problem and none of them know how to fix it in almost anyway. If I try to open a game it will load and at a certain point during the startup the entire console crashes and turns off. It does this for
every single game I own which is 23 except for Destiny, it does this for both disk games and digital. Its only games aswell I can open up YouTube and other apps just not games.

:)

 

After a computer crash

After a computer crash, I've got rid of my Premium Membership - when I get lots of advertising before opening the Micrsoft Solitaire Collection before I reach the game! Then it was not before the crash. Greetings Bertil (80 years)

 

blu-ray app crashing to dashboard

Bought my first blu-ray movie, downloaded and installed the blu-ray app for the xbox one,

tried opening the app, immediately crashes to dashboard. same thing happens when i insert the disc, app starts and immediately crashes back to dashboard.

Tried holding power button for 10s, no luck

Tried unplugging the console from the power socket for a minute, restart, still no luck.

same issue every time, any help?

My other apps dont crash, when they did, a power reset generally fixes it.

 

To solve the issue you are experiencing I suggest you to remove the account from your console, clear the console cache and download your account again. Follow the step by step instructions:

a)To remove the account from xbox live console:

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Under "Account," select Remove accounts.

Select the account that you want to remove.

Select Remove to confirm.

When you're finished, select Close.

b) To clear cache on an Xbox One:

Press and hold the power button on the front of the console until it powers down completely.

Unplug the power cable from the back of the console so that the power brick in not connected to the console.

Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.

Plug the power cable back into the console.

Wait for the light on the power brick to change from white to orange.

Turn on the console using the power button.

c)To download your Xbox profile to the Xbox One console:

1. Scroll left on the Home screen to open the guide.

2. Scroll down, and then select Add & manage.

3. Select Add new.

4. Enter the email address for the Microsoft account that's associated with your Xbox profile, and then select Enter.

5. Enter the password for your Microsoft account, and then select Enter.

6. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

7. Follow the steps to configure your Sign-In & Security preferences and download your Xbox profile to your Xbox One console.

If this doesn't helps contact xbox live support:

support.xbox.com/.../contact-us