Xbox One could not get IPv6 address

ZhongjuLi · May 26, 2019

Hello,

I am running Xbox OS :10.0.18362.3055(19h1_release_xbox_dev_1905.190510-1845) version.

From other commands (also, from tcpdump), I have confirmed that our gateway assigns an IPv6 address to Xbox. But from Network->"Advanced Settings", I only have IPv4 address.

The following is from tcpdump messages(2620:107:9000:212f::7656) , but no IPv6 address is displayed from Network->"Advanced Settings":

14:24:01.624188 IP6 (flowlabel 0xe19dd, hlim 1, next-header UDP (17) payload length: 108) fe80::ad9a:1c99:64e3:d243.dhcpv6-client > ff02::1:2.dhcpv6-server: [udp sum ok]
dhcp6 confirm (xid=ad3737 (elapsed-time 0) (client-ID hwaddr/time type 1 time 462835961 281878e07586) (IA_NA IAID:136845432 T1:0 T2:0 (IA_ADDR 2620:107:9000:212f::7656 pltime:0 vltime:0)) (vendor-class) (option-request vendor-specific-info
DNS-server DNS-search-list))

14:24:01.633063 IP6 (flowlabel 0xc5ce3, hlim 64, next-header UDP (17) payload length: 105) fe80::968f:cfff:fec7:f988.dhcpv6-server > fe80::ad9a:1c99:64e3:d243.dhcpv6-client: [bad udp cksum 0x5db7 -> 0xded1!]
dhcp6 reply (xid=ad3737 (status-code success) (server-ID hwaddr/time type 1 time 611849217 4c1265fa212f) (client-ID hwaddr/time type 1 time 462835961 281878e07586) (preference 255))

We are also testing (Xbox OS :10.0.18362.2018(19h1_release_xbox_dev_1904.190410_184), and are seeing the same problem (no IPv6 address displayed on the Network menu).

Has anyone seen this issue?

How can we debug this issue ? Any procedure/commands to trouble shoot this issue?

Thank you

:)

ZhongjuLi

Thank you -

1. I am using ethernet connection (not wifi) to the router.

2. I have both my Windows 10 pc and Xbox on connected to my router.

My Windows 10 PC can get IPv6 address without any issue, but only Xbox does not get IPv6 address.

AquarrzSudnnym

Have you tried having only the Xbox connected without the PC online?

BakyOsijekHr

After all this trouble I recomend to contact support dear sir. Good luck!

AquarrzSudnnym

Thank you - I have restarted my router many times which did not help.

What is the procedure to reset the xbox network settings (from which user menu)?

Thank you

G'day,

Regarding IPv6 address. Contact your ISP to see if they provide it and get them to enable it if they do.

If you have had IP6 address in the past you can clear your MAC address but using System Turn off console should do the same thing.

I would use Settings >Power+startup and do a full shutdown. Remove power cable from console to clear cache and reboot router and wait... until router is fully operational before you power up the console.. So order of power up is Router>TV>AVR (if using)
then XBox console last of all.

I strongly recommend using a wired network instead of WiFi to connect to XBL via the router.

ZhongjuLi

Have you tried having only the Xbox connected without the PC online?

Yes. I have tried connecting Xbox only to the router (without the PC online), and Xbox still has IPv4 address.

Xbox One could not get IPv6 address