Xbox One/Cortana update doesn't work

Discus and support Xbox One/Cortana update doesn't work in XBoX on Consoles to solve the problem; Cortana voice control was automatically updated this week on my Xbox One console. Voice commands quit as soon as I accepted the updates. I reset the... Discussion in 'XBoX on Consoles' started by blueriver, Aug 4, 2016.

  1. blueriver
    blueriver Guest

    Xbox One/Cortana update doesn't work


    Cortana voice control was automatically updated this week on my Xbox One console. Voice commands quit as soon as I accepted the updates. I reset the console and Kinect (Settings, Kinect does not hear me), neither worked to activate voice commands on Xbox
    One. I went online to search for solutions. One given was to turn off Cortana. I cannot turn it off using my controller or Xbox Glass. The batteries are new in the controller and all other functions work perfectly. What do I do now?

    :)
     
    blueriver, Aug 4, 2016
    #1
  2. ryank0717
    ryank0717 Guest
    Cortana does not work!

    Scooter3303 - I am having the exact same difficulty. Cortana responds to "Hey Cortana" but doesn't hear anything after that. Typing information is useless as she "thinks" endlessly. The new update has been installed. Cortana was turned "on" and XBOX restarted.
    Internet is connected. My profile is signed in. XBOX has been through multiple full power cycles with Kinect cord plugged and unplugged. Kinect was successfully recalibrated multiple times. Cortana still doesn't work via the Kinect or my official XBOX One
    headset. Hoping for an update for this bug!
     
    ryank0717, Aug 4, 2016
    #2
  3. Mister Mascot
    Mister Mascot Guest
    HEADSET ISSUES

    Hey there ReaperzBlade,

    We've not seen any traffic on this particular issue, but I'm happy to try some steps with you to see if we can narrow this down. First off, let's make sure the controller is fully up to date with these steps.

    Update your Xbox One controller    .

    If that doesn't work, go ahead and try to disable Cortana and see if that helps out.Go to: Settings > System > Cortana Settings. From this screen you’ll have the option to Disable Cortana.

    If that doesn't work, can you try to use the headset with a different controller and see if that helps out?

    Let us know how it goes!
     
    Mister Mascot, Aug 4, 2016
    #3
  4. ryank0717 Win User

    Cortana does not work!

    Scooter3303 - I am having the exact same difficulty. Cortana responds to "Hey Cortana" but doesn't hear anything after that. Typing information is useless as she "thinks" endlessly. The new update has been installed. Cortana was turned "on" and XBOX restarted.
    Internet is connected. My profile is signed in. XBOX has been through multiple full power cycles with Kinect cord plugged and unplugged. Kinect was successfully recalibrated multiple times. Cortana still doesn't work via the Kinect or my official XBOX One
    headset. Hoping for an update for this bug!
  5. XBF Brad A Win User

    Cortana app on Windows 10, Android and Invoke can no longer control Xbox

    Hi Allicit,

    Thanks for coming to the forums. This is due to Cortana has been discontinued for the Xbox. The one available is Alexa that is why Alexa works and Cortana doesn't.

    Thanks,

    Brad
  6. Peter R Fleming Win User

    Is this true death of the Kinect?

    Kinect will still work on the Xbox One with games but as for Cortana and Alexa, you will have to use your smart speaker, phone or PC. Cortana will not work with Kinect or a headset in the upcoming update.
  7. Mister Mascot Win User

    HEADSET ISSUES

    Hey there ReaperzBlade,

    We've not seen any traffic on this particular issue, but I'm happy to try some steps with you to see if we can narrow this down. First off, let's make sure the controller is fully up to date with these steps.

    Update your Xbox One controller    .

    If that doesn't work, go ahead and try to disable Cortana and see if that helps out.Go to: Settings > System > Cortana Settings. From this screen you’ll have the option to Disable Cortana.

    If that doesn't work, can you try to use the headset with a different controller and see if that helps out?

    Let us know how it goes!
  8. NotThatGupta Win User

    Having a issues with Kinect "xbox on" command and "instant-on" feature

    Update: I tried switching to Cortana and saying "Hey Cortana, Xbox On," "Hey Cortana, turn on," and "Hey Cortana, turn the xbox on" several times and none of those commands worked. They used to work perfectly with Cortana on my old Xbox.

    At this point, I think there is either something wrong with my machine or that the Xbox One S does not support "Xbox On" commands. I think maybe the Kinect microphone is not active when the Xbox is off. Perhaps a problem with the implementation of the USB
    port or the Kinect Adaptor.
Thema:

Xbox One/Cortana update doesn't work

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