Xbox One controllers won’t connect

It typically helps us help you with specifics examples of what you have tried to do and what didn't work. That said, here's a bunch of examples to try:

"Xbox One Won’t Connect to Xbox Live [SOLVED]"

"13 Ways to Fix Xbox One Controller Won’t Connect Error"

"Xbox One X Won't Connect to Xbox Live"

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

Hi there Tim,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the controller not staying connected to the Xbox.

I recommend to try the following article:
Troubleshoot your Xbox One wireless controller (My controller won’t connect to my console or PC)

Try this out and let us know the results.

So recently my Xbox wasn’t connecting to the internet at all. The servers weren’t shut down, the Xbox would just not connect to the wifi. The Xbox gave me a notification that it had to do with a problem with the connection of the controller. The
controller would have to be restarted and connect to the wifi. It restarted the controller but it wouldn’t connect to the Xbox. I tried syncing the controller like when I first got it, I tried other controllers, and I even tried using a cable to connect the
controller to the Xbox, yet it still won’t connect.

Other controllers works?

All controller don't connect/work? Or only one? (maybe your preferred controller)

Connect your controller using a micro-USB cable (included with all standard Xbox One wireless controllers and the Xbox One Play & Charge Kit). Standard alkaline batteries won’t be used to power the controller functions while you’re using your controller
as a wired controller.

Plug the other end into the front USB port on your Xbox. You could use one in the back also.