Xbox One controllers turn off immediately after connecting to the Xbox One

Hi PonyJohnny,

Thank you for posting in Microsoft Community.

Based on what you have posted, it seems that you may have exhausted most of the troubleshooting steps that can be performed to fix the issue. We recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Hello @Felho Infurnus, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, please make sure to follow the following steps in order to fix your issue.

You will need first to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

The last option would be for you to try and request a replacement for your controller from the microsoft website online.

Xbox Support

If nothing from the steps above help you resolve the issue please try to contact the Live Support in case you are the replacement is not successful from your side.

Xbox Support

According to the explanation you have provided, I believe you will need to contact our live support so that they can check as to why you are not able to open the link.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Please disregard this post. Rebooting the computer fixed the issue. (I'm a 15 year computer technician and didn't think to do that first... EPIC Rookie Mistake *Facepalm*)

Please disregard this post. Rebooting the computer fixed the issue. (I'm a 15 year computer technician and didn't think to do that first... EPIC Rookie Mistake *Facepalm*)

Please disregard the disregard message, this is still happening to me. I don't know what to do. Any help would be appreciated.

Hi

The Xbox One controller will auto turn off after a period of inactivity and I don't think it is possible to deactivate this feature. The only way to stop the controller from turning off is to either perform an action on the controller or to connect it to
the console with a USB cable.