xbox one controllers disconnect at the same time

Thigahaladook · Sep 16, 2018

i have two wireless controllers on my xbox one and they just disconnected and started blinking at the same time i have tried changing the batteries and syncing but nothing works and when shut the xbox down and turn it on again the controllers stay connected
for a while but the they turn off again at the same time

:)

Dr Kn0w it a11 · Sep 16, 2018

Xbox one controller and Wi-Fi connection disconnecting at the same time

My controller and Wi-Fi are disconnecting from my Xbox one at random times. The controller will disconnect, and then the Wi-Fi connection will disconnect, making online gaming impossible. I have tried resetting the controllers, Xbox one, and router, but
nothing has resolved the issue. I have also used two different controllers with the same issue. I am playing on an original 500gb Xbox one with a standard controller. I have an At&t U-verse router. I have not had problems with any of these before now.

lukewarmwalker · Sep 16, 2018

Controllers disconnects at random times

It doesn't seem to matter whether the headset is attached or not. I'm down to using a USB cable-only at the moment and I'm still contemplating sending in the console for repairs and hoping I'm one of the "lucky ones" that gets a correctly functioning console.

XBF Jeremy Z · Sep 18, 2018

Hello, Thigahaladook

I believe this link below may help resolve this issue.

Troubleshoot update issues with your Xbox One Controller

Xbox One Wireless Controller Help | Fix Your Xbox One Controller

Please let me know if this works!

Thank you!

XBF Jeremy Z

Hello, Thigahaladook

I believe this link below may help resolve this issue.

Troubleshoot update issues with your Xbox One Controller

https://support.xbox.com/en-US/xbox-one/accessories/troubleshoot-update-issues-xbox-one-controller

Please let me know if this works!

Thank you!

SmarmyJerkface

Updates:

Paired both controllers to console at the same time. Both controllers lost and regain sync at the same time.

Paired Elite controller to iPhone. No disconnects.

Paired one controller to console and other to phone. Controller connected to console disconnected, controller connected to iPhone stayed connected.

the A O D

Just an update here. Since the console was past its warranty period, I've held onto it and things have gotten strange / worse. I'm having to run a 30ft ethernet cable just to keep the connection active, and now both of my controllers are acting up even
when plugged in. While they appear to remain connected, the controls will lock up and whatever action I was in the process of will repeat until the controller magically reconnects. This will happen for varying amounts of time and at random. Console is completely
faulty and it's a shame that they want several hundred dollars to fix a day one. Early adopter blues.

Mister Beep

Awesome thanks for keeping me updated! Like I said earlier your suspicions are very fair, but since we have document disconnection issues similar to yours caused from each the Linksys router and the Motorola gateway, I really want to try these steps out.

Post back and let us know if the issue continues!

the A O D

Checked the gateway, bridge mode was disabled. Switched it on and will be testing that out shortly.

xbox one controllers disconnect at the same time