Xbox one controller won't turn off

Discus and support Xbox one controller won't turn off in XBoX on Consoles to solve the problem; I recently had a new Xbox one x last week. When I turn the controller on, it does not turn the xbox on and also when the xbox is one, holding the... Discussion in 'XBoX on Consoles' started by matthill3, Nov 30, 2018.

  1. matthill3
    matthill3 Guest

    Xbox one controller won't turn off


    I recently had a new Xbox one x last week. When I turn the controller on, it does not turn the xbox on and also when the xbox is one, holding the middle button to turn xbox off alongside the controller, the controller does not turn off.

    Is there any way to fix this?

    :)
     
    matthill3, Nov 30, 2018
    #1
  2. Shawn Wildermuth
    Shawn Wildermuth Guest
    Xbox one powers off periodically then won't turn on via command or controller, must manually touch front

    I have the setting to have it never turn off and it periodically turns off and must be turned on by hand. Xbox controller won't turn it on and "Xbox on" won't either. Is this a known issue?
     
    Shawn Wildermuth, Nov 30, 2018
    #2
  3. SkittleRayne
    SkittleRayne Guest
    Xbox one partially controls my T.V.

    I have a hisense Smart Tv. The Xbox one controls my volume but won't turn the Tv on or off.
     
    SkittleRayne, Nov 30, 2018
    #3
  4. {Parity}
    {Parity} Guest

    Xbox one controller won't turn off

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
     
    {Parity}, Nov 30, 2018
    #4
  5. Njal the Blue
    Njal the Blue Guest
    Njal the Blue, Nov 6, 2018
    #5
  6. Njal the Blue Win User

    Xbox one controller won't turn off

  7. {Parity} Win User

    Xbox one controller won't turn off

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
  8. XBF Diego M Win User

    Xbox One controller will turn off console but won't turn it on

    Hi Shawn,

    We are happy to hear it worked! Sometimes troubleshooting may need to be done a few times to get it to resolve the issue, however we thank you for keeping us updated. I will now lock this thread since you have confirmed with us the issue has been resolved.
    Please feel free to come back anytime you have any other questions or concerns, we would be more than happy to assist!

    Thank you and have a wonderful day!
  9. ShawnTaft Win User

    Xbox One controller will turn off console but won't turn it on

    Hi Shawn,

    When you said you reset the console are you referring to a factory reset? If that didn't seem to work, it may be related to the power unit.

    If you haven't already done so I recommend trying a hard reset and a power cycle.

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
    2. Unplug the console's power cable. Wait 5 minutes.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.

    If possible plug the Xbox directly into the wall which is the recommended connection.

    Let us know any updates.
    That worked, I had done that before but it didn't do anything, not sure why it worked now...probably because I asked
  10. {Parity} Win User

    Xbox One controller will turn off console but won't turn it on

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
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Xbox one controller won't turn off

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