Xbox one controller wont turn off after console is off.

My problem was resolved by a hard shutdown of the Xbox

The first thing you may try is a Power cycle :
support.xbox.com/.../power-cycle-console

Then, if it doesn't work, you may check the current version of your controller. To do so, in the settings go to "Devices and Accessories". Select the Xbox One Wireless Controller and check on the left of the screen if there is an update (the current firmware
version is 1.1.2228.0). If it's not up to date, you may update it.

An additional thing I am wondering in addition to the information provided - do you have the option to turn off the controller before your console? You can do this by trying to hold the xbox button on the controller down for a few seconds. Does it stay
off if you do this before shutting off your console?

I can think of one thing to get your controller to turn off, take the batteries out, other than that, I can only suggest that you try what XBF
Leslie D suggested.

Hi there,



I moved your post to its own thread so we can tailor our support directly to you. By any chance have you tried to
Troubleshoot your Xbox? Also, do if you haven't already I would suggest to perform a
power cycle on the Xbox while having the controller connected to the console via USB.




Also, (if it hasn't already been done) a we recommend a reset of the console
since the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset(while keeping games and apps)
Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  
  
  

Once the setup is complete it will ask if we want to keep settings or manual setup let's do
manual setup.



Give it a shot and let us know of any changes!