XBOX ONE controller won't connect to Wireless Adapter for Windows 10 (model 1790) after...

The wake by controller in Windows 10 feature never worked with the 2018 version of adapter (model 1713), only with the 2015 version (model 1790).

Summary: I fixed it by plugging USB cable into a controller and pc, win 10 recognized it, system restart was required and after that controller was working wirelessly also.

Longer description: I installed fresh windows 10, downloaded and installed all win updates, then I tried all these steps and at the end controller started working.

1) plugged wireless adapter into USB windows 10 recognized it but Xbox one controller won't connect (keep on blinking)

2) plugged wireless adapter into another USB port but Xbox one controller won't connect (keep on blinking)

3) plugged wireless adapter into another USB port started task manager removed Xbox one adapter, windows found it again but still noting (gamepad keep on blinking)

4) plugged wireless adapter into another USB port (front) started task manager removed Xbox one adapter and Xbox drivers, windows found it again installed it but still noting (gamepad keep on blinking)

5) FINALLY, I fixed it by plugging USB cable into a controller and pc, win 10 recognized it, system restart was required and after that controller was working wirelessly also.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Seems like you have performed the necessary steps, TheMarkNelson. The Xbox Wireless Adapter for Windows 10 should be compatible with Windows 11 still.

Unplug your adapter, reboot your device, and then plug it back in (to another port if possible), and try again.

You may also check this link for other troubleshooting steps: https://support.xbox.com/en-US/help/hardware-ne...

Hi Beau,

Thank you for coming to the Xbox forums, I'd be happy to answer that.

The Xbox One Wireless controller with Bluetooth can be connected to a Windows 10 PC with a USB cable, Bluetooth, or with the Xbox Wireless Adapter for Windows 10, so yes, it can be connected via the adapter. The Xbox Wireless Adapter for Windows 10 is not
compatible with an Xbox 360 controller and will need the Xbox 360 Wireless Gaming Receiver for Windows. I'll provide the support articles with this information:

• https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc
• https://www.xbox.com/en-US/xbox-one/accessories/adapters/wireless-adapter-windows
• https://support.xbox.com/en-US/xbox-on-windows/accessories/xbox-360-wireless-gaming-receiver-windows

I hope this helps!

Would you mind checking if same issue happen to other headset connected to your PC?



Any other headphones work fine, the problem is only with devices connected via Xbox Wireless Adapter 1790.



May we know if you have tried other computer and does it play the same?



Yes, the same issue appears on another PC when using the same Adapter + Headset.



Have you tried downgrading to see if there is any change?



Downgrading what?



Can you please share any troubleshooting you have done so far?



Reinstalling DTS Sound Unbound App

Reinstalling USB and chipset drivers

Updating Headset firmware multiple times

Testing with another PC

Trying with Xbox Series X



Bottom line, the issue seems to be the Xbox One Wireless Adapter for Windows, as Xbox Series console works flawlessly with these headphones.



Would it make sense to buy a new Wireless Adapter for Windows?



Are there any differences in the radio protocol of Xbox One and Xbox Series?



What is the exact model number of the latest Wireless Adapter for Windows? Mine is labeled "1790".



Thank you