Xbox one controller won’t connect to console at all

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

What type of problem are you having with your controller?

MY CONTROLLER WON’T CONNECT TO MY CONSOLE OR PC -> it doesn't apply. the controller does connect to my pc

I CAN’T UPDATE MY CONTROLLER -> it doesn't apply. Xbox Accessories says it is up to date

MY CONTROLLER DOESN’T FUNCTION CORRECTLY -> somehow it doesn't. let's take this option

MY CONTROLLER WON’T POWER ON -> it doesn't apply. the controller does power on

SOME OR ALL OF THE BUTTONS ON MY CONTROLLER DON’T WORK AT ALL -> it doesn't apply. All buttons do work correctly

SOME OF THE BUTTONS ON MY CONTROLLER DON’T WORK AS EXPECTED -> it doesn't apply. All buttons do work as expected.

so:
Xbox One Wireless Controller Solution doesn't have an option for the "stops working" symptom

Hi there Tim,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the controller not staying connected to the Xbox.

I recommend to try the following article:
Troubleshoot your Xbox One wireless controller (My controller won’t connect to my console or PC)

Try this out and let us know the results.

So recently my Xbox wasn’t connecting to the internet at all. The servers weren’t shut down, the Xbox would just not connect to the wifi. The Xbox gave me a notification that it had to do with a problem with the connection of the controller. The
controller would have to be restarted and connect to the wifi. It restarted the controller but it wouldn’t connect to the Xbox. I tried syncing the controller like when I first got it, I tried other controllers, and I even tried using a cable to connect the
controller to the Xbox, yet it still won’t connect.

Other controllers works?

All controller don't connect/work? Or only one? (maybe your preferred controller)

One controller will work but the other won’t be able to connect as another player but can do the basics like turn off the console or go to the home page.