Xbox One controller wired audio cuts out or disconnects from console

FrustratedApe1 · Mar 20, 2020

I'm using an Xbox One controller from Costco on an Xbox One X. I've previously experienced very occasional disconnects with this controller, and have replaced it once. The controller is fully up to date. No audio issues until today.

Today, I tried streaming Netflix and Crave, and playing BF1 with this controller and a wired headsets attached. The audio cut out every two seconds and the controller disconnected at the same time. I tried different headsets and different batteries, restarted
the console, did a hard reset, cleared the alternate MAC address, re-paired the controller, changed every setting I could, moved the Xbox (its about 12 feet away), moved obstructions, but no difference. I then changed controllers and experienced all the same
issues. When not using headsets, the sound and performance is fine.

I've searched high and low for answers and found none. Microsoft Support didn't offer the chat or call option due to high volume, so you are my last hope.

Perhaps this is relative to the recent console update?

Anyone advice or is it just me?

:)

PlushRelic54582

Hello this should help with your problem

Xbox audio
issue

Hope this helps

Enjoy your day

@plushrelic

FrankCastle 52

Check your wires, maybe they are is a little cut in the wires or trying jiggling the to see if the audio comes in or out and then take it from there

KennethTebo

Occasionally I'll loose audio with this game too. I'll finish a match and the audio will just cut out. Very Strange. Some times it even knocks out my whole systems audio thought the stero headset. This has happened when the controller disconnects randomly
while playing game.

eepyaich

I'd like to add a "me too" to this thread. I got the official XBox wireless headset recently and, while I love it, I have been hitting the audio cutout and controller disconnection issues reported by others (despite having updated my firmware to the latest
and greatest).

In my case, I'm around 8 feet from my console and find that audio cuts out relatively frequently (every few minutes) but I've also started seeing the controller completely disconnect (last night in 45 minutes of Titanfall, it disconnected twice).

Prior to using the headset I would very occasionally get a controller disconnect, but I think this was down to Kinect no longer seeing my controller (as it disappeared behind the cat, on my lap!). However, recently there are no felines involved in my controller
disconnections or audio dropouts!

I can certainly try sitting nearer the system, but this is obviously not a good solution - as others have said, I never had any problems with range on the 360.

Krylo42_

I’ve used the same earbuds for 3 years and never had an issue until March of this year randomly and when my audio and controller cuts out I usually just unplug the headset and listen to audio through my tv however my controller will still shut off or disconnect

Xbox One controller wired audio cuts out or disconnects from console