Xbox One controller will not power on while the headset is connected.

My controller won't power on while the headset is connected. And if it is already powered on, connecting the headset will cause it to immediately power off. It's the original controller as well as the original headset that came with the Xbox One.

I've tried using a fresh pair of batteries and it still doesn't work.

I've tried removing the batteries and connecting the controller directly to the console with a USB cable and it still doesn't work.

I've tried using a different headset and it still doesn't work.

I've also tried using my headset on a different controller and it does work, so I can confirm that my controller is the problem, not the headset.

Here's a quick video of the problem:

[View:]

Does anyone know how to fix this? With COD: AW and The Master Chief Collection coming next week (not to mention Destiny out right now), I NEED my controller to work with a headset. I'd rather not have to send it in for repair/replacement, as that will force
me to buy a new controller while I wait. Which is a huge inconvenience and basically $60 down the drain since I won't ever use the second controller once I get the replacement.

Thanks in advance for any help.

:)

 

Headset not working

Xbox one headset not working, i can hear but the microphone is not sending signal when fully connected to the controller. Only works when I have it half connected.

I just power cycled the xbox, updated controller + headset, usb connection, doesn't work, kinect works fine.

 

Controller connection resets after unplugging Play & Charge cable while controller is being used

Problem
When I am charging my wireless Xbox One controller with the official Play & Charge kit while using the controller in-game (any game, doesn't matter), and disconnect the cable because the controller is charged, the controller's connection to the console
fails.

Symptoms of the Problem

• The controller shuts down abruptly
• My headset (Xbox One Stereo Headset + Adapter) stops working
• The controller restarts
• The game indicates, "Reconnect Controller" despite the controller being on
  
• The Xbox doesn't recognize any button presses, despite the controller being on
  
• The headset does not play sound, despite the controller being on
  

How I Have Fixed It (Workaround)

• Hard Shut Down the Xbox One (by pressing and holding power button for ~5 seconds)
  
• Wait about a minute
• Turn on Xbox One at the console by using the power button
• Wait about 30 seconds (for the console to boot)
• Turn on another controller ("Controller 2")
• After Xbox One boots up completely, remove headset (and adapter) from first controller and plug it in to Controller 2
  

Problem Isolation

• This occurs with ALL Play & Charge kits/batteries
• This occurs with ALL controllers (I've tried it on each of the three that I own)
  
• This occurs regardless of whether the headset (and adapter) is connected to the controller or not
  

When Problem DOESN'T Occur

• The problem does not occur when charging a controller while not using Xbox One (Charging while console is off)
  
• If I disconnect the charge cable prior to using the controller and before turning on the console, the problem does not occur
  

Summary
In my opinion, due to this issue, the "Play & Charge Kit" needs to be renamed "Charge & Don't Play" kit. There is some fundamental problem that is happening when the controller is disconnected from its power source. The battery isn't using pass-through
charging properly. What should happen is that the cable charges the battery, and the battery feeds the controller while in use while feeding wireless data to the console. It seems like the cable is providing power AND a data connection to the console. So,
when that power/data connection is interrupted, the data stream is reset.

 

I'm having the same issue with my new SSO Bundle and new XB1 Stereo Headset. I have opened a case with MS and referenced your forum post here. Kind of a bummer since I think the only way to fix this issue for now is to replace my entire bundle.