XBOX One controller update failing

Exactly same problem with you guys. My brand new Xbox Elite Controller failed to update twice and now it kind of "brick". These are the exact descriptions for those who might concern:

- First time plugin ever, the controller vibrated a little and the XBox Accessories saw my controller but failed to update.

- Second time, unpluged and pluged in as the app tell me to, the controller still vibrate a little, the app saw my controller, still failed to update, although the process bar did progress further than first time.

- Third time unpluged and pluged in, no vibrate this time and the app did not recognise my controller. Symptoms exactly like "MY Ryunam".

After digging through countless posts about kind of similar problems with XBox One Controller (not Elite). I found one potential solution is that I will need an XBox One Console, plug my controller to it and hope it will continue to perform the update correctly.
Problem is I do not have an XBox One Console so I cannot tell if this work or not.

Hey there SparseStatue335,

Sorry to hear about the issue with the controller. It sounds like the controller failed on the update, so we'd suggest trying to update it again. If that fails we'd suggest exchanging it for a new one at the retailer to get you back in the game quickly.

Hi,

You did what we doing in the cas the controller not updating..
support.xbox.com/.../update-controller-for-stereo-headset-adapter > Troobleshoot

Do you have a friend with an xbox one so you can try to update your controller with the headset on the other console.

If the update fail, the headset is broken (it's happen..) and you have to contact your supplier to get a replacement.

If updating your controller fails I suggest trying an adapter for your controller if you have one. It might help with your situation

Hey there,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with a failed update on the Elite controller. I recommend to try the following articlenext:
Request an Xbox controller replacement

Hope this helps.