Xbox one controller sync

Hi, so a few days ago my controller started doing this thing where it was turned on but couldn't sync to the xbox. I originally thought it was the controller but today I tried it on my brothers console and it worked fine and his did not work on my system.
So this leads me to believe the problem is in the system. So I was wondering if other people had this problem and/or if there is something I can do or if I have to get it replaced or whatever. If you have something to say I appreciate it, if not just go ahead
and ignore me, either way works.

:)

 

How to Sync a Wireless Controller

The following guide will help you connect any extra controllers purchased to your console. Please note the controller that came with your Xbox One is already synced. Conveniently there are now three different ways to sync a controller, which are:

• Using the console’s connect button
• Using Kinect
• Using a USB to micro-USB cable.

Method One: Connect Button​

Let’s start with the first and most important step, install batteries into the controller. Next, turn on the controller by pressing the Xbox button on the front of the controller.

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Photos via XBOX​
If the controller is not synced then you will see the light on the Xbox button will pulsate, if it is already synced then it will display a solid light.

Next press the sync button on your console; it is located on the left side of the console, right next to the disc drive.

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Photos via XBOX​
Immediately afterwards press the sync button on the controller. It is a small round button on the top of the controller, near the mini usb port.

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Photos via XBOX​
Once the controller syncs with the console the light on the controller will flash a few times before switching to a solid state.


Method Two: Kinect ​

First lets make sure the console and controller are both powered on.

Press the sync button on the top of the controller and wait for the light on the controller to pulse. Aim the controller towards the Kinect and make sure the LEDs on the controller ARE FLASHING IN THE DIRECTION OF THE KINECT.

Once the Xbox light on the controller stops pulsating and goes solid, your controller has successfully been synced with your console.


Method Three: USB Cable​

Using a micro usb connection or the play & charge kit, connect the controller to the console. This will automatically sync the controller (note the console must be powered on first.). This will also turn your wirelesses controller into a wired controller, meaning no battery would be necessary.

 

Xbox not pairing

I have just bought an Xbox one s and during setup my controller disconnected from my xbox and now won’t pair back up the controller sync button works but the Xbox sync button doesn’t work

 

Are other controllers able to connect to your system or is it just your control that will not?

 

No my brother's controller didn't work either. It actually just went back to his system even when I plugged it in with the cord.

 

I would suggest doing a repair request on your controller. Make sure your console is registered first, everything can be done from the my service hub.
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