XBOX ONE CONTROLLER SYNC ISSUE (comprehensive thread)

I Know there are multiple threads relating to this issue but I dont know whether such thread exist or not, we need to make a more comprehensive thread about this whole issue i will start anyone else with inputs is welcome.

So Basically this thread is regarding the issue circling around xbox one and its controller syncing. many users are having this trouble (i m one of them) be it Frequent disconnection/not connecting at alletc...

1)Date Of Purchase (Month & Year) & Place:

2)Serial Number :

2)From Where (Online/Local Store) :

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.):

5)Distance Between Console And Controller :

6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS:

7)When You Noticed The Problem For The First Time:

a)Brand New Console Since Starting

b)After Some Update Event

c)Other

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting
YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

b)Resetting Console/Power Cycle YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

c)Connecting Via Cable YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS
YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

e)Directly Connecting To Power Output (ie no power strip)
YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

f)New Controller YES[ ] NO[ ] Resolved Yes[ ] NO [ ]

g)Replaced Console YES[ ] NO[ ] Resolved Yes[ ] NO [ ]



If Yes Serial Number (First And Last 3 Digit)

:)

 

Controller won't sync!!! Please help

I'm having same issue, tried to manually sync controller no luck. New batteries, too. Also will not sync on controller from system and 2nd one.

 

Xbox App Streaming Controller Stops Responding

Hey Hellfire IRL,

Thanks for the comprehensive details . This definitely sounds like it could be an issue, what kind of controller are you using (standard Xbox One controller, updated controller with 3.5mm audio jack, Elite controller, etc.)? Do you have another controller
you could try and see if you encounter the same behavior?

If you have a chance and haven't done so already, please also download the Xbox (Beta) App and use it to submit feedback after encountering this issue. We'd definitely like to take a closer look at this if you can reproduce it consistently.

Thanks!

~Hammer

 

1)Date Of Purchase (Month & Year) & Place: October 2015/India

2)Serial Number :019XXXXXX248

2)From Where (Online/Local Store) :Amazon India

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.): Both

5)Distance Between Console And Controller :<7 Feet

6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS: No

7)When You Noticed The Problem For The First Time: a)Brand New Console Since Starting

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting YES[ X] NO[ ] Resolved Yes[ ] NO [X ]

b)Resetting Console/Power Cycle YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

c)Connecting Via Cable YES[ X] NO[ ] Resolved Yes[X ] NO [ ]

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS YES[ X] NO[ ] Resolved Yes[ ] NO [X ]

e)Directly Connecting To Power Output (ie no power strip) YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

f)New Controller YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

g)Replaced Console YES[ ] NO[ X] Resolved Yes[ ] NO [ ]

If Yes Serial Number (First And Last 3 Digit)

 

1)Date Of Purchase (Month & Year) & Place: November 2015

2)Serial Number :

2)From Where (Online/Local Store) : Tesco, Portsmouth, UK

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.): Both P&C and Duracell batteries

5)Distance Between Console And Controller : 2-3 metres

6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS: None, unplugged Wireless Router for a day to test, problem still occurs.

7)When You Noticed The Problem For The First Time:

a)Brand New Console Since Starting

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting YES[Y] NO[ ] Resolved Yes[ ] NO [N]

b)Resetting Console/Power Cycle YES[Y] NO[ ] Resolved Yes[ ] NO [N]

c)Connecting Via Cable YES[Y] NO[ ] Resolved Yes[Y] NO [ ]

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS YES[Y] NO[ ] Resolved Yes[ ] NO [N]

e)Directly Connecting To Power Output (ie no power strip) YES[ ] NO[N] Resolved Yes[ ] NO [N]

f)New Controller YES[Y] NO[ ] Resolved Yes[ ] NO [N]

g)Replaced Console YES[ ] NO[N] Resolved Yes[ ] NO [N]

If Yes Serial Number (First And Last 3 Digit)

 

You forgot:

Did I update my controller's firmware after the update?

 

1)Date Of Purchase (Month & Year) & Place: November, 2014, Spain



2)Serial Number

2)From Where (Online/Local Store) : Fnac

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.):
I can't play wireless since day one



5)Distance Between Console And Controller : 2/3 metres



6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS:
None



7)When You Noticed The Problem For The First Time: b)After Some Update Event

a)Brand New Console Since Starting

b)After Some Update Event

c)Other

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting
YES[ x] NO[ ] Resolved Yes[ ] NO [x ]

b)Resetting Console/Power Cycle YES[ x] NO[ ] Resolved Yes[ ] NO [ x]

c)Connecting Via Cable YES[x ] NO[ ] Resolved Yes[ ] NO [ x]

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS
YES[x ] NO[ ] Resolved Yes[ ] NO [ x]

e)Directly Connecting To Power Output (ie no power strip)
YES[ x] NO[ ] Resolved Yes[ ] NO [x ]

f)New Controller YES[ x] NO[ ] Resolved Yes[ ] NO [x ]

g)Replaced Console YES[ ] NO[ x] Resolved Yes[ ] NO [ x]

 

plug controller into xbox via a usb cable, assign to person, update if needed, unplug, hope it works although it could take 10 seconds to first respond.

 

1)Date Of Purchase (Month & Year) & Place: october 2014

2)Serial Number :xxxxxxxxc

2)From Where (Online/Local Store) :local store

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.): Batteries rechargeables and normal (new ones too)

5)Distance Between Console And Controller : 1.30meters

6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS: nothing.

7)When You Noticed The Problem For The First Time: about new dash consolé

a)Brand New Console Since Starting

b)After Some Update Event

c)Other

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting YES[X ] NO[ ] Resolved Yes[ ] NO [ X]

b)Resetting Console/Power Cycle YES[X ] NO[ ] Resolved Yes[ ] NO [ X]

c)Connecting Via Cable YES[X ] NO[ ] Resolved Yes[ ] NO [ X]

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

e)Directly Connecting To Power Output (ie no power strip) YES[ X] NO[ ] Resolved Yes[ ] NO [X ]

f)New Controller YES[ X] NO[ ] Resolved Yes[ ] NO [ X]

g)Replaced Console YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

If Yes Serial Number (First And Last 3 Digit)

 

You do release that tech support don't see this, its a discussion forum, you'd be better contacting MS live chat support, than wasting your time taking the time posting here.

 

I have the same problem. It also effected my headphone adapter... Nothing seems to work.. Both my controllers disconnect and connect randomly and headphone adapter stops working after 2-3mins. I had a new update for xbox today and after that the sound on
headphone is very low almost hard to hear... ((

1)Date Of Purchase (Month & Year) & Place: 01.02.2015.

2)Serial Number : 132.........

2)From Where (Online/Local Store) : Teknosa, Istanbul-Turkey

4)What Are You Using Play And Charge Kit or Batteries (Which type Rechargable etc.): Rechargable batteries.

5)Distance Between Console And Controller : 1,5metres

6)Things In Your Room That Is Supposedly To Cause Hindrance According To MS: Streospeaker, TV

7)When You Noticed The Problem For The First Time: (b)After December update

8)Have You Tried These Steps If Yes Whether It Has Resolved The Issue?

a)Checking Batteries Both For charging and loose fitting YES[X ] NO[ ] Resolved Yes[ ] NO [X ]

b)Resetting Console/Power Cycle YES[X] NO[ ] Resolved Yes[ ] NO [X ]

c)Connecting Via Cable YES[ ] NO[X ] Resolved Yes[ ] NO [X] (Unacceptable)

d)Removing Hindrance (Microwave,router etc.) As Mentioned By MS YES[ ] NO[X ] Resolved Yes[ ] NO [X ]

e)Directly Connecting To Power Output (ie no power strip) YES[ ] NO[X ] Resolved Yes[ ] NO [X ]

f)New Controller YES[ ] NO[X ] Resolved Yes[ ] NO [X ]

g)Replaced Console YES[ ] NO[X ] Resolved Yes[ ] NO [X ]

If Yes Serial Number (First And Last 3 Digit)

 

^ Waste of time, no one from MS tech support is going to read this.......this is a discussion forum you need to contact support!

 

Hey guys, if you're having some issues with your controlers you're going to want to post in the support forums to get an official response from Xbox Support.

http://forums.xbox.com/xbox_support/xbox_one_support/f/4677.aspx