Xbox One Controller Stopped working

There are no repair options for controllers that are out of warranty.

Usually if you get the same results when you try connecting the control via usb aswell as new batteries it means one of the 2 main circuit boards has become faulty in the controller.

Unfortunately microsoft will only replace controllers upto 90 days from original purchase, after 90 days you would have to replace it yourself as microsoft do not actually repair the controllers.

Sup, Connor!

Paul From Xbox Forums Team here to assist with the controller issue, it sounds like the device isn't functioning properly. What I recommend doing is to

Troubleshoot The Xbox One Controller. If after performing all troubleshooting steps and the device still isn't working at 100% capacity then I recommend
Contacting Customer Support
for further assistance with the controller. I hope this info helps!

Happy Gaming!

Paul Xbox Forums Team!

Hi Alicia,

To clarify, when you say your controller doesn’t power on - do you mean the LED light is just flashing and won’t properly sync/connect, or it doesn’t power on at all with no light?

Please also confirm the exact Xbox model you’re experiencing this issue with, just to be more specific with troubleshooting. Is this the Xbox One S or the newer Xbox Series S? Either way, you would have the updated and more recent Xbox controller with built-in Bluetooth support (version 1708) if you’re using the original one that came with your console.

This guide may help:

Troubleshoot your Xbox Wireless Controller | Xbox Support

Or if it’s only a connection issue (flashing light), then refer to:

Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

If this persists, especially after trying new batteries and even multiple USB cables, then unfortunately it’s most likely a hardware fault in which the controller would need to be replaced:

Request an Xbox controller replacement | Xbox Support

If you purchased this controller around a month ago, then it should still be within warranty as this is usually 90 days - this can vary depending on your country/region though. If it is within warranty, which you can verify on the link above, replacements are free.

Hope this helps.

If i connect the second controller first one stops working. It does this in all my games and on the xbox home screen.