xbox one controller stopped working; battery fully charged

No one else has issues with a headset stopping the controller from working? It will actually disconnect and say, to reconnect controller while playing. Batteries are charged fully.

Does the mic work on other controllers? Are the batteries fully charged? If you are using a wireless pad, low batteries will cause the Mic to stop working.

Hello, Do you already test it using batteries? looks like is a recurring issue, there are some other users with the same problem. What kind of Xbox do you have? What brand is the battery pack and how long do you have it?

Hi just try with regular batteries, it shows that its fully charged on 4 of my controllers, i tried the rechargeable ones on the one controller that had been fully charged, trying to charge them but still showed the same battery level.

Hi Robert,

Are you using the controller on an Xbox One console or on PC?

The LED light on the Play and Charge kit cable will glow orange indicating the battery is charging and then a white light to indicate the battery is fully charged. If the LED is not glowing at all, then this indicates that there is no battery pack to charge.

Take out the rechargeable battery and insert it again in the correct position. If the LED is not glowing orange and the battery is in the correct position, then the battery is not being detected by the controller or the battery is faulty and cannot be recharged.

To test the cable, remove the battery pack and try using the controller in a wired format. If then controller works without the battery pack and just the cable, then the cable is fine. If the controller works without a problem using standard disposable batteries
then the battery pack is the issue.

Try these tests out and let us know the results!