Xbox One Controller stopped connecting to my Notebook Bluetooth

Hello, thank you for the reply!

I have tried to connect the controller with USB and it connects. It didn't install anything, though.

I tried the clean boot and didn't work either. Same with all the solutions on the support page. I went through all of it twice, with no results.

I tried to sync my smartphone with the computer Bluetooth and it found the device in seconds.

Just to remember, it used to find and connect my controller before, but now it just doesn't find it or connect it.

Thanks and I hope there are more options to be tried.

Hi there,

Have you tested the controller connected with a USB cable to see if it gets detected and connected? Directly connecting it with a cable should automatically install any drivers that may be needed.

Another thing to try in case there is a background program causing the Bluetooth to not work correctly is to perform a clean boot of your PC:

https://support.microsoft.com/help/929135/how-to-perform-a-clean-boot-in-windows

Also by chance do you have another Bluetooth device you can try to connect to your PC? To check if it's the Bluetooth in the PC that needs to be troubleshooted.

Take a look at this Bluetooth issue guide for more steps to try and fix the Bluetooth in your PC:

https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems

Hi there JP,

Thanks for the reply. I'm sorry to hear that the issue persists for the connectivity of the Xbox One controller on PC.

I recommend to try uninstalling the Driver and reconnecting the controller.

Try this:

1) On your keyboard, press the Win+R (Windows key and R key) at the same time to invoke the run box.

2) Type devmgmt.msc and press Enter on your keyboard. This is to open Device Manager.

3) Expand category “Microsoft Xbox One Controller” and right click on the device. Then click Uninstall.

4) When prompted to confirm the uninstall, check “Delete the driver software for this device” if you see this option then click the OK button. If not, just click the
OK button.

5) Unplug the Xbox One Controller.

6) Restart your PC.

7) Plug the controller again. Windows will install the driver automatically.

8) In Device Manager, right-click on the device and click Update Driver Software…

9) Click Search automatically for Updated driver software. Then Windows will install a new driver automatically.

Try this and let us know the results.

Hello and thank you for answering so quickly.

So turns out there was still indeed an update for my Windows. I updated it and it didn't change the situation, unfortunately.

The only step I hadn't tried from that support page was to try and update my controller, but it seems there was no update in this case.

All that said, I was messing a little more with it and seem to have found the problem after all.

There seems to be an error with my XINPUT Bluetooth driver, at the Human Interface Device tab (My Windows is in Portuguese, so I'm sorry if I use some incorrect term).

I tried to update the faulty driver, but it seems there are no updates for it. Messing around a little more, I don't know if this can help you, but it says:

Problem Code: 0000000A

Problem Status: C0000018

In a ''free form translation'', it says at the description that:

This device can't be started. (Code 10)

Do you folks know how I can proceed from there?

Thank you again!

Hello JPNakashima!

My name is Cesar, I'm part of the Xbox Ambassadors Team. Could you check there are any available updates on your computer, specifically for the drivers and the operative system?