Xbox One controller smoking when plugged in

Azzic · Feb 2, 2020

I have a new controller. Bought it end of last month. It will not turn on as of two days ago. Switched batteries, switched packs, switched chargers as well. Tried a different console and finally when i tried to plug it in, as i typically did when the batteries
died, it began smoking. I tried registering it but the registration tells me to contact Microsoft. Which then begins a circuit of round and round and i don't get any answers nor can i talk with anyone because it isn't something they cover. So how am I supposed
to get warranty work or even ask about the possibility of it if i am unable to reach a person. Suggestions are welcome!!

This is the controller.

:)

Lynzintaylor

Glad to hear there is not currently a fire in progress! Since contacting Microsoft support, registering your accessory, and/or the many other astute suggestions have all turned out to be a hassle or require you to be proficient at jumping through an incredulous
amount of hoops that are no doubt now interfering with your regularly scheduled gaming time you should just resort to making sure the batteries in your smoke detectors are brand new and then play on! Controllers catching fire sounds like a class-action lawsuit
in the making. Also, be sure to purchase your new necessary accessory before playing for extended periods of time -- 🧯! 😏&#55356;�🔥 Also check your smoke alarm to see if there is a fire. Lol there is no fire 😂

xJCplDxSHESHO

Xbox accessories have a 90-day warranty, if it is still within this period, try again later as the service sometimes fails.
If it does not comply with the warranty you must pay for the repair.

ArminatorX

For accessories like controllers, it's a bit unintuitive to register it for repair/replacement.

But you should be able to sign it up for repairs by following these instructions:

Go to
https://devicesupport.microsoft.com and sign in with your Microsoft Account.

From the list of devices, select your Xbox One console (if not already done so, register your console first).

After you selected the console, create an online service request.

From the drop down menu, choose that you have trouble with an accessory.

From the second drop down menu, choose the controller type that has the problems.

If asked for the serial number, you'll find the serial number in the battery compartment.

Follow the page instructions to see if your controller is still within warranty, or if you wish to continue with a paid repair/replacement if necessary.

Azzic

Hello ,

Thank you for posting on the Xbox forums. We understand that your controller is smoking when you plug it in to the console. The best option to take in this scenario is to speak with an
Xbox support agent. They need to get the controller's information and investigate it. We will provide instructions on how to contact an Xbox Support Team. Be sure to let us know
the results !

How to contact the Xbox Support Team:

Click the support team link we provided

Select Contact Us

Select Account & profile in the first drop down box

Select I need a Microsoft account in the second drop down box

Select Next

Select Chat Online or Request a call

Thank you! I will try your suggestion and get back to you. 😊

Azzic

Thanks NaZoooom,

I have called the place i purchased it from. They offered nothing in the way of replacement. They did suggest repair places that I have to pay for. This is the screen when I try to register my product.

Xbox One controller smoking when plugged in