Xbox One Controller replacement problem

If you're having a hardware problem with your controller you can Request an Xbox controller replacement. This is not a guarantee that they will
be able to replace it as this all depends on the controllers warranty.

If you are having problems through the site then go ahead and Contact Xbox Support by requesting a callback or requesting to chat with an agent for further assistance.

I'm having the same problem, and am trying to see if Microsoft can replace my controller, but it's requiring me to register my Xbox One. I don't have an Xbox One. I bought this controller for PC games.

Is there another way to get a replacement other than simply buying a new one?

YAAS! This is exactly the same problem I'm having with the new controller on the original Xbox One console. I had the controller replaced by Microsoft and the same thing is happening with the replacement controller. After spending 50 minutes on the phone
with Microsoft support, they offered to replace it a second time. What a complete joke.

I'm on the phone again with them, trying to request a refund. I'm going to have to use either a wired controller or one of the older wireless controllers.

My controller was already updated, and I just tried to re-update it, but the problem still occurs. And I don't really want to replace my controller, because it's a Day One Edition, unless I could replace it for another Day One Edition controller. Do you
know if I could replace it for a Day One Edition controller?

A button or a port on your wireless controller partially works or doesn’t work at all

If you have another Xbox One Wireless Controller, use it to reproduce what you were trying to do with the original controller.

If you experience the same problem using the second wireless controller, the problem is probably with the app or game you’re using. Consult the troubleshooting information for that app or game.

If you don’t experience the same problem using the second wireless controller, then you should replace your current controller. To order a replacement, go to the Xbox Online Service Center.