Xbox one controller refusing to stay connected

Thanks for contacting us my name is Samy, I am advisor independent and I will be helping you today.

How are you, mate?

Press and hold your Xbox power button until the console turns off, remove the power cord for a few minutes.

Turn off your controller and remove the batteries and wait a few minutes.

After about 3 minutes, put the batteries back in your controller, plug the power cord into your console and turn on the console with your controller and see if it works.

If the problem persists reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

Not sure if this is relevant, but my Xbox also sometimes doesn't connect wirelessly to my controllers and I have to hard reset. Occasionally if I connect via cord, it gets done and I can detach the cord and it stays connected. But more often than not, even
after getting positive feedback from the controller on a wired connection, the Xbox still won't recognize the equipment and refuses to connect. Repairing obviously doesn't work here either.

If the Xbox is using the same tech to connect to the wifi and the controllers, could this also be a problem?

And with one of the cords it did turn the controller but didnt connect to my xbox, just stayed connected to my sisters

Hey there R0b0 J4ck3t.

If this is something you're still experiencing,
controller disconnections can occur for a variety of reasons. By the sound of things, you have already tried a good number of those steps.

Have you been able to check for wireless interference that may be affecting your Xbox One controller? More on that can be found via Solution 5 of the guide we sent you above. Have you been able to try multiple controller to see if the same issue persists?

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent XBF advisor Ezra G, recommends the following steps for a solution.

I understand that you are experiencing an issue with your Xbox One controller not turning on. Try replacing the batteries found in your controller or connecting the controller to your PC with a Micro-USB cable.

For more information, see this article: Fix problems with an Xbox wireless controller.

Please let us know how this goes.

Information source (credits):
https://answers.microsoft.com/thread/264f183b-3efc-4230-8713-0b951a9e8be6

I hope to be of great help to solve your problem.

Best regards,
Marvina.