XBox One Controller RB button acts as if constantly pressed.

Hey there, I don't think there is going to be an 'easy fix' for this one and the button may actually just be stuck down. I'd suggest maybe seeing the return policy from the store you bought it (if still in warranty) or you can service the product through
here: myservice.xbox.com/.../Welcome.aspx

Hi Chris

Yes he has tried his controller on another console. He has actually borrowed one from another friend that works fine on the friends xbox but not on his xbox.

We cannot find out whether it is just on his account or not as navigating the menus is impossible as it's acting as if it is constantly acting as if RB is held down even with the controllers off.

I am very confident that it's not because of a broken controller.

Power down, press and hold the sync button (the small one to link in wireless controllers) and while holding it press the power button.

Continue to hold the sync button until the console is booted up.

Go to System Settings and choose storage.

On your controller, press the following button sequence: LB-RB-X-LB-RB-X where LB is the Left Bumper and RB is the Right Bumper

Now, retry updating from the USB drive.

I had that occur to me once a couple of years ago however it was a problem with the RB being stuck depressed on one of my controllers. It would be unusual for multiple controllers to have the same fault but it's not impossible, are you absolutely sure that
the RB button isn't depressed on your controllers?

If you can, try pressing the Xbox nexus button, move right to System - Settings, down to Devices & streaming - Accessories, select your controller and press the bottom right button (icon looks like a small flask). That opens a controller button pressed UI
and if nothing is pressed then there should be no entry under Button pressed: line. If your RB is stuck depressed then you should see it listed as RB even when you aren't pressing it. It might also be a faulty stuck right Dpad button.

Do you have a friend or local store that would let you test your controller on their Xbox One using the Accessories tester noted above? That should definitely rule out whether the controllers are faulty and if the controllers are okay then it's something
in your console that is not working properly.

Good luck!

Power down, press and hold the sync button (the small one to link in wireless controllers) and while holding it press the power button. Continue to hold the sync button until the console is booted up. Go to System Settings and
choose Storage. On your controller, press the following button sequence: LB-RB-X-LB-RB-X which will cause a reboot and the update will then prompt you once more.