Xbox One controller randomly turning off while playing games

Discus and support Xbox One controller randomly turning off while playing games in XBoX on Consoles to solve the problem; I was playing COD AW and the controller just turned off just as I was about to kill another player. This happens quite frequently and it is really... Discussion in 'XBoX on Consoles' started by xXDYOOXx, Jan 20, 2015.

  1. xXDYOOXx
    xXDYOOXx Guest

    Xbox One controller randomly turning off while playing games


    I was playing COD AW and the controller just turned off just as I was about to kill another player. This happens quite frequently and it is really frustrating. I have tried; power rebooting, updating the controller, and replacing the batteries, but it keeps
    turning off while I am playing. I called Xbox customer support but the guy hung up on me, and when I called again no one picked up the phone. It is really annoying. What should I do to fix the problem? Can I get it replaced? Do I have to ship the controller
    to somewhere?

    Please reply,

    David

    :)
     
    xXDYOOXx, Jan 20, 2015
    #1
  2. Auswulf
    Auswulf Guest
    Xbox One controller randomly turning off while playing games.

    Updating your controller with the new firmware should fix your drop out problem.
     
    Auswulf, Jan 20, 2015
    #2
  3. xXDYOOXx
    xXDYOOXx Guest
    Xbox One controller randomly turning off while playing games.

    I was playing COD AW and the controller just turned off just as I was about to kill another player. This happens frequently and it is really annoying. I have tried, power rebooting, updating the controller, and replacing the batteries, but it keeps turning
    off while I am playing an intense session of COD. I called Xbox customer support, but the guy hung up on me, and when I called again no one picked up the phone. It is really frustrating. What should I do to fix the problem? Can I get it replaced? Do I have
    to mail it to somewhere?

    Please reply,

    David
     
    xXDYOOXx, Jan 20, 2015
    #3
  4. ste1975ven Win User

    Xbox One controller randomly turning off while playing games.

    Or, try doing the firmware update for your controller. YOu will need to connect the controller to your console using a micro USB cable. You can update the controller in the settings menu under accessories
  5. Auswulf Win User

    Xbox One controller randomly turning off while playing games.

    Updating your controller with the new firmware should fix your drop out problem.
  6. SUNR1DER Win User

    Xbox One controller randomly turning off while playing games.

    I had what sounds like your problem at launch. Does it happen very frequently? Like multiple times per game session? The solution was to get your console repaired. You can set all that up online so you won't have to worry about phone people hanging up on
    you.
  7. BlackBerryBrad Win User

    xbox one s

    I understand your frustration with your console randomly turning off when you are trying to play a game. Do you get any error messages before the console turns off? Does it turn off while playing any other game?
  8. Auswulf Win User

    Tetris Ultimate causing console to crash?!?!?

    Are you in the beta? There's quite a few reports of consoles turning off randomly while playing games and using the snap feature.
Thema:

Xbox One controller randomly turning off while playing games

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