Xbox one controller randomly stopping working

Discus and support Xbox one controller randomly stopping working in XBoX on Consoles to solve the problem; Hi, my controller has stopped working, I'm playing a game and the controller will suddenly stop, it even happens on the home screen. The light stays on... Discussion in 'XBoX on Consoles' started by MartinYoules, Oct 3, 2020.

  1. MartinYoules
    MartinYoules Guest

    Xbox one controller randomly stopping working


    Hi, my controller has stopped working, I'm playing a game and the controller will suddenly stop, it even happens on the home screen. The light stays on but the buttons don't register, I'll plug in a wire and it does nothing, the battery is not dead, the
    only way I know how to resolve this is a hard reset and its becoming more frequent.

    I have checked the console update and updated the controller firmware, but the issue persists.

    It happens on my xbox one x console and my girlfriends xbox one console, I might have thought the 2 consoles were interfering if this had happened a year and a half ago.

    Please advise

    :)
     
    MartinYoules, Oct 3, 2020
    #1
  2. ArminatorX Win User

    Xbox one controller stops working randomly

    Please try to troubleshoot the issue with these instructions:

    Remove the batteries from the controller and for testing purposes, find a Micro USB data cable. Make sure it's a real data cable, as phone charging cables often only have the power lines connected, but no data lines.

    Connect the controller via that USB cable directly to the console and check if the controller works.

    If the controller works flawlessly with the cable, unplug the USB cable from the console and plug it into a USB power bank or a USB charging plug. Check if your controller still works. If the controller works without problems while being powered via USB,
    then your batteries are faulty.

    If the controller fails to work via direct USB connection or being powered through the USB, it might be defective and you need to get it repaired/replaced through
    https://devicesupport.microsoft.com
  3. Galaxy Golden Win User

    Xbox one controller stops working randomly

  4. THANOS OPRESSOR Win User

    Xbox one controller stops working randomly

    Try to clean the battery contact poles, clear the console cache and sync again. Have you tried with new batteries?
  5. Robert Locker Win User

    MIC WONT LET ME SPEAK BUT CAN HEAR

    Both mics are xbox official headsets and controllers, one of the controllers is a day one edition but just bought another brand new official xbox controller to see if that was the problem. The Mic just randomly stopped working one evening. And yes the
    mic symbol is shown in the top right hand corner with no line through it
  6. XBF Ruben D Win User

    Controller randomly stops working

    Hello!

    Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We
    will be more than happy to answer any questions or provide solutions for any issues on your own thread.

    Thank you again for posting on Xbox Forums!
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Xbox one controller randomly stopping working

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