XBox One controller randomly disconecting

Flaviengalhardo · Jan 14, 2020

Hello,

My XBox One controller keeps randomly disconnecting from my computer. It's connected over Bluetooth and was working fine before. Re-pairing the controller with my computer didn't change anything and the controller still works fine over cable. I hope someone
has a clue as to why it does this because I don't know myself.

Thanks in advance for the answers.

:)

Noahgriff

Hello, you can troubleshoot your issue by following this link; https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

Flaviengalhardo

Yes, I use a battery pack. Thanks for the tip, I'll try it as soon as I have regular batteries, for some reason I don't have any at home right now....

Flaviengalhardo

Hi, my controller works fine with a cable. Without the cable it powers on just fine and was pairing normally until today. I can't even get my computer to see the controller now and pair them whereas before I managed to pair them, the controller just kept
randomly disconnecting and reconnecting all the time

Flaviengalhardo

Hi, I tried following the link you send but I can't even get my controller to be seen by my computer and pair them now

Flaviengalhardo

I just updated it. Now my computer sees the controller but it won't pair with it and gives me this message each time I try

Translation is : We couldn't assure the connection. Retry.

XBox One controller randomly disconecting