Xbox One Controller - Quality Issues

I was recommended to bring my concerns here by Microsoft’s virtual assistant and I really hope that someone who deals with customer retention/ hardware quality reads this.

Let me provide a story about Xbox Controller issues...

I sit here looking at a graveyard of broken Xbox controllers while I type this out. None of them were misused but all of them have fallen apart or no longer work as expected.

Two of the three controllers started to fail within 1-2 months after their warrenty expired (how convenient).

• The first controller was the Xbox Pro controller (first model). Rubber grip on the left side falling off (likely poor adhesive), stick drift, and charging port would not hold the cable any longer making my rechargable battery obselete. This all happened within 30 days of the 12 month warranty expiring. $100+ for a controller that works for ~12 months. Called customer support to see if I could at least have a repair work done for no charge. I wasnt asking for a new controller as I understand that’s not how a business works. I was essentially told there was jothing they could do other than possibly provide a discount on a replacement controller. Not cool.

• The second controller to fall apart was the original controller that came with my Xbox One. This one lasted the longest (years after warranty), but fell apart when the left joystick literally snapped, as in the left joystick now swirls around loosely on it’s own. It no longer goes back to middle/ default position. This one I am not bitter about because it lasted as long as a controller should at a minimum.

• The third controller to fall apart was my most recent purchase in October 2020. The right bumper is no longer fully responsive just 5 months after purchase. With the standard warranty being 90 days, I just spent $50-$60 for a controller to not even last HALF OF A YEAR before malfunctioning.

$50-$60 for a product that malfunctions 6-12 months when they should reasonably last a couple years or more.

Here’s my question:

What is being done for situations like this? I have been told twice now by Xbox reps to buy a replacement. This is not an acceptable answer.

I can’t even trust that the next controller I purchase will last even a year at this rate.

:)