Xbox One Controller Problem. Need Help!

Hi My Boy Doug,

A quick question for you.. When was the last controller update you did? According to my console, the latest firmware for controllers is 1.1.2228.0

Unfortunately there is no calibrator on the console, and I do not think there is an app available.

You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.

Thank you for telling me to use the Xbox accesories app, i managed to figure out what the real problem of the controller was. Basically when the controller was plugged in to a charger from the top and I checked the app, in the app it said that the controller
was on critical battery and that’s when there was no batteries in and when I put batteries in it still said critical battery so I think there’s a problem with the controller, maybe it got damaged somehow from the inside and now the batteries don’t work in
it anymore. What do you suggest I do now?

Hey there!

When you plus in a controller it bypasses the wireless and becomes a wired controller. Have you tried resyncing the controller to the Xbox?

yeah I have but then it just shuts off, thanks for your help

You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.

Mine did it once so I hit the synce button and it worked after that.