Xbox One Controller Problem - Help Needed Please

Discus and support Xbox One Controller Problem - Help Needed Please in XBoX on Consoles to solve the problem; Hi, so when I try to turn my controller on, it won’t turn itself or the console on from the home button. But my other controllers work fine and I’ve... Discussion in 'XBoX on Consoles' started by TheCoolKing10, Jul 8, 2018.

  1. TheCoolKing10
    TheCoolKing10 Guest

    Xbox One Controller Problem - Help Needed Please


    Hi, so when I try to turn my controller on, it won’t turn itself or the console on from the home button. But my other controllers work fine and I’ve checked, the batteries are fine. Only when the controller is plugged in can it turn on and connect to the
    Xbox which shouldn’t be happening because it has batteries and is a wireless controller. Has this happened to anyone else, please help!

    :)
     
    TheCoolKing10, Jul 8, 2018
    #1
  2. xSklzx Dark
    xSklzx Dark Guest
    xSklzx Dark, Jul 8, 2018
    #2
  3. theBAGELbaker12
    theBAGELbaker12 Guest
    Controller won't turn on

    my Xbox one controller will not turn on. I logged on and my Xbox said that the controller needed an update, so I plugged it into the USB on the Xbox and now it won't turn on. This is now the second time this has happened to me. Help please
     
    theBAGELbaker12, Jul 8, 2018
    #3
  4. Flymonkey102
    Flymonkey102 Guest

    Xbox One Controller Problem - Help Needed Please

    Hey there!

    When you plus in a controller it bypasses the wireless and becomes a wired controller. Have you tried resyncing the controller to the Xbox?
     
    Flymonkey102, Jul 8, 2018
    #4
  5. Arminator
    Arminator Guest
    You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

    So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

    As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

    If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

    If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
    https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

    If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
    batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.
     
    Arminator, Jul 8, 2018
    #5
  6. TheCoolKing10
    TheCoolKing10 Guest
    yeah I have but then it just shuts off, thanks for your help
     
    TheCoolKing10, Jul 11, 2018
    #6
  7. TheCoolKing10
    TheCoolKing10 Guest
    Thank you for telling me to use the Xbox accesories app, i managed to figure out what the real problem of the controller was. Basically when the controller was plugged in to a charger from the top and I checked the app, in the app it said that the controller
    was on critical battery and that’s when there was no batteries in and when I put batteries in it still said critical battery so I think there’s a problem with the controller, maybe it got damaged somehow from the inside and now the batteries don’t work in
    it anymore. What do you suggest I do now?
     
    TheCoolKing10, Nov 3, 2018
    #7
  8. TheCoolKing10 Win User

    Xbox One Controller Problem - Help Needed Please

    You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

    So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

    As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

    If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

    If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
    https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

    If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
    batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.
    Thank you for telling me to use the Xbox accesories app, i managed to figure out what the real problem of the controller was. Basically when the controller was plugged in to a charger from the top and I checked the app, in the app it said that the controller
    was on critical battery and that’s when there was no batteries in and when I put batteries in it still said critical battery so I think there’s a problem with the controller, maybe it got damaged somehow from the inside and now the batteries don’t work in
    it anymore. What do you suggest I do now?
  9. TheCoolKing10 Win User

    Xbox One Controller Problem - Help Needed Please

    Hey there!

    When you plus in a controller it bypasses the wireless and becomes a wired controller. Have you tried resyncing the controller to the Xbox?
    yeah I have but then it just shuts off, thanks for your help
  10. Arminator Win User

    Xbox One Controller Problem - Help Needed Please

    You should use the following troubleshooting steps to check if the radio in the controller is faulty, or if it's an issue with the batteries in the controller.

    So you already say that the controller works, when you connect it directly to the console via USB. Check in the Xbox Accessories app on the console, that the controller has the most up to date firmware.

    As Flymonkey102 already said, the controller will turn off it's radio and use the USB cable to send control input to the console instead of the wireless connection.

    If the controller is up to date, connect your controller to an USB charger or power bank (take out the batteries first). This will force the controller to use it's wireless radio to send controller input, but lets you power the controller reliably via USB.

    If the controller does NOT work when connected to the USB charger, then the controller's radio is defective and you need to send it in for repair via
    https://devicesupport.microsoft.com (you need to register your console first if not already done so, then choose that you have an issue with an accessory with that console. Then you can choose the controller).

    If the controller is working properly with the USB charger, make sure that your batteries are freshly charged or new. Also keep in mind, that older rechargeable batteries can't get to their full power anymore, even if they were just charged. And since rechargeable
    batteries only provide 1.2V instead of 1.5V, it might be that the older rechargeable batteries aren't providing enough power.
  11. vikingland1 Win User

    Xbox one controller problem, need help please,,,

    Mine did it once so I hit the synce button and it worked after that.
  12. Flymonkey102 Win User

    Xbox One Controller Problem - Help Needed Please

    Hey there!

    When you plus in a controller it bypasses the wireless and becomes a wired controller. Have you tried resyncing the controller to the Xbox?
Thema:

Xbox One Controller Problem - Help Needed Please

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