XBox One Controller on Windows 10 | Screen flashes and computer crashes when plugging in

My computer running Windows 10 doesn’t recognize Xbox One controller. I plugged in an Xbox controller to the USB slot but I saw it vibrating, the lights flashing but it didn’t work. I did some troubleshooting such as running
the device troubleshooter, trying to use another USB slot. I also cannot see the controller in the device manager.

It is 1697 model.

This page has the detail on how to update your controller on Windows 10: https://support.xbox.com/en-US/xbox-on-windows/accessories/how-to-update-xbox-one-controller-windows-10

You shouldn't need to click the connect button on the controller, just plugging it in via USB should be enough to recognize it by the computer and be able to update through the Accessories app.

Just do the steps below:

In your computer:

Format the USB stick in NTFS. Just plug the USB stick in the computer and Windows Open the "my computer". Locate the Flash drive inside the "my computer" and click with the right mouse button on the Flash drive, choose format and confirm that in "file system"
it says NTFS. If you are FAT or FAT 32 file system, change to NTFS.

Download the file www.xbox.com/.../restorefactorydefaults

Open the file and just copy the Folder called "$SystemUpdate" to the pendrive

In your console:

With the console turned off, plug the pendrive in your console

Now, press the Sync buttons Control + Eject at the same time, do not release these two buttons. With the two buttons pressed, switch on the console and just keep holding the buttons Sync + Eject to appear on the screen the message preparing the console.
After the message appears, you can let go.

On the TV screen will appear that the console is being repaired and the screen may flash a few times. When the drawing of the control on the console screen, just plug it in and follow the instructions for configuring the console.

If this cannot solve your issue, you'll need to open an repair order in myservice.xbox for your console

Hello LinconSilva,

Thank you for posting on the Xbox forums. We understand that your computer is not recognizing the Xbox 360 controller when you plug it in. We have a support article which provides information about

connecting a Xbox 360 controller to a Windows 10 computer. The most common solution in this situation is to make sure that

Windows 10 is up to date. Be sure to let us know the results!

The controller cannot pair with any computer, in fact it is not even visible on any computer. As I said, the Xbox button on the controller flashes slowly when I press and hold the button but as soon as I let go it switches off entirely. Pressing and holding
the Xbox button for a slow flash and then simultaneously pressing the sync button, which would usually result in a fast flash, does not result in a fast flash, it just keeps flashing slowly. When I plug the device into an external power source, the Xbox button
slashes slowly but the sync button still does not cause it to flash more quickly and it is not visible to any device. Thus I am quite sure that it is not a problem with the computer but with the controller.