Xbox one controller not working with cloud gaming

Hi Sedomo! My name is Ricardo an independent advisor ready to help you with this situation!

When cloud gaming on an Xbox console, any wired or wireless controller that is compatible with an Xbox console will work for cloud gaming on console.

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

Its not the 'Recon Hybrid Game Controller' , My controller is the Turtle Beach Recon Controller and whenever I plug it in it doesnt detect it on XBOX cloud gaming. My controller works on normal games but it doesnt detect on Xbox cloud gaming .

Hi Luis!

Please make sure that your 8bitdo controller is one of these models.

Designed for Xbox
SN30 Pro Controller for Xbox Cloud Gaming on Android (Bluetooth connection)

Verified
N30 Pro 2 (Bluetooth or USB connection)

These are the two models supported for Xbox Cloud gaming.

Please check this reference link https://support.xbox.com/help/games-apps/cloud-...

Try to connect it via Bluetooth or USB cable whichever works. I also suggest to try a different controller to isolate the issue.

Hi, Mohammed! I am afraid there are only two Turtle beach controller that works via cloud gaming at the moment. Controllers not on the list might not work as intended even if they’re designed for Xbox. Please check : https://support.xbox.com/en-US/help/games-apps/...

Recon Cloud Hybrid Game Controller (USB or Bluetooth connection)

Atom Controller (Android) (Bluetooth connection)

Note The list of controllers that follows isn’t exhaustive. Other controllers may or may not work for cloud gaming.

Hi Geri,

Thank you for your response here are the attempts of myself performing your suggestions.

1. The controller is fully updated through the Xbox Accessories app, I do not know what you mean by repairing the controller to the PC.

2. The controller works through both wired and wireless and I can navigate through the menu perfectly fine but when I open a game on the Cloud gaming app it does not work, It does work on installed games, however.

3. I noticed that the controller did not work within the cloud gaming app is the first time trying to open any games within the cloud gaming app. I attempted to play through the browser Xbox website cloud gaming app and this worked perfectly fine.

4. It has never worked on the Xbox app Cloud gaming but it works perfectly on the browser Xbox cloud gaming website.

Hopefully, a fix can be found for this.

Kind regards,