Xbox One Controller not staying on after syncing.

Hi Yonatan, with both the console and controller on hit hold the sync buttons on both the controller and the console at the same time until it starts to cycle. It should be re synced after that and will hopefully stay connected.

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're trying to connect an Xbox One Wireless Controller to a Windows 10 PC but the sync button on the console is broken is that correct? If that's the case you can set up
the controller with a USB cable and us it Wired. To continue wirelessly you could get an Xbox One Wireless Controller Adapter for Window 10 and then connect the controller with the USB and see if it stays synced after you unplug it. Asides from that replacing
the controller would most likely be your best bet. You can always sync the controller to an Xbox One Console also by using a USB and then unplugging it.

have you tried using a plug and play kit. Once you connect it it should sync the controller and should stay that way after you unplug it.

Basically, I'll turn on the Xbox, the controller will work for a few moments, then the console stays on, and the controller just dies this works on any of my controllers. If i remove the batteries of the controller and plug it in via a micro usb cable then
fully turn off the console then turn it back on, the controller will stay synced and working. If i put the batteries in and use wireless it will work for a few minutes then the controller stays on, fully synced but the controller doesn't work...

The batteries are 4 different sets, 2 cheap ones, 1 Duracell and 1 set of rechargeable ones that work perfectly on my pc.

All 3 normal batteries are brand new, but this is the same on both controllers.

The wireless keeps disconnecting me now as well.

If connected to the wireless i can use the app to control the Xbox perfectly

Hello, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an independent advisor.

If your controller only works while plugged in and won’t stay synced wirelessly — even after trying restarts and settings — that usually points to one of a few issues:

First, make sure there are no wireless interference sources nearby like routers, metal shelves, or other Bluetooth devices. Try moving your Xbox to a different spot or clearing the area around it.

Next, double-check your controller firmware:

Plug in your controller with a USB cable

Press the Xbox button

Go to Settings > Devices & connections > Accessories

Select your controller > click the three dots > Update

If that doesn’t help, try re-pairing the controller this way:

Hold the Sync button on the Xbox until it flashes

Hold the Sync button on the controller until it flashes

Wait until both stop flashing and stay lit

Since the console is only 3 weeks old, you’re well within warranty. If syncing still fails, the internal wireless module in the Xbox itself could be the issue. Before considering repair, try this last check:

Test another wireless controller, if possible

If that one also fails to stay synced, it confirms it’s the Xbox’s wireless radio

If a second controller works fine, the first controller may be faulty instead

Please let me know if you need any further assistance. Looking forward to your response.