Xbox one controller not responding

stephenokelley · Apr 26, 2020

Within the last few days my controller has started to become unresponsive randomly while playing games. The only thing that temporarily fixes it is unplugging the xbox and then trying again. I have already done a soft reset as suggested in another forum
and the problem still persisted almost immediately after starting to play a game. I've also tried using different controllers and it does the exact same thing. Would greatly appreciate any help with this issue.

:)

Francia J.

That's great to know that you're doing well, DevanDaSilva. Thank you so much for checking. For the last resort, kindly try connecting the controller on a different device such as your Laptop or PC then check on Xbox Accessories App if it will work, you will be able to update it from there.

DevanDaSilva

I’m doing well, thank you for asking

. But yes, I’ve tried both of those. I have 2 controllers and the other is working perfectly fine and I’ve also tried connecting the non-responsive controller to the Xbox via USB-C and it still didn’t work.

onyxishere

Try holding the power button on the console for 10 seconds until it shuts down to see if that helps.

GreenGillz

This is an odd one, my controllers have been disconnecting recently as well but for never more than a few seconds at a time, and maybe only once during excessive use. For it to randomly become unresponsive for longer periods makes me believe it may be
a hardware issue?

AquarrzSudnnym

Hi stephenokelley

Have you followed the steps in this support page, Update xbox wireless controller?

You need to do it on all controllers you use.

Xbox one controller not responding