Xbox one controller not responding while connected and on

hammersaber · May 16, 2019

So this is a bit of a weird issue that I have been experiencing for a couple days now, the two xbox one controllers I have are in good condition and for a long while had no problems well now they connect fine to the xbox one from what it seems but after
playing for a short time the controller does not respond to any inputs but it still "connected" so to say. I did some research and found that power cycling did help but after it would continue to do this after about 10 minutes the problem would persist. I
have a feeling it has something to do with the xbox one itself as both controllers would experience the same issue even though one would be off and i would switch to the other. I feel like I shouldnt have to power cycle my xbox every 10-20 minutes to fix an
issue that keeps happening. So i need some solution to this and hopefully find a way to fix this once and for all.

:)

Greg765718

I would recommend plugging in your controllers, going to system, Kinect and devices, devices and accessories, then checking if your controllers are updated.

hammersaber

I thought there was something wrong with my controllers as well but I don't think that is the case, when it happened to the first controller I was using I then thought to just switch over to my other one but I then noticed it was having the same issue
as the one before. It would connect but no inputs were going through. I then turned both on and see if anything would happen and odd enough both experienced the same issue at the same exact time. I knew it went wrong because the light on the home button goes
a bit brighter when the inputs stop going through.

Mimori 775

There are a few other things you could try:

How far away are you from your console? You can try to move closer to your console and try to eliminate as many obstructions (other computers, shelves, take it out of an entertainment center, etc) between the controller and console.
Do you have any accessories attached? If so, remove these and test your results.
Do you have a micro-USB? If so, connect it to your console and controller and see if you still are receiving disruptions when trying to play.
Do you have other blue-tooth enabled devices turned on? Try turning these off one by one. I know it seems silly, but sometimes other devices can actually be running on the same frequency and cause periodic disruptions in signal.

If all else fails, you can can always send your device in to get repaired

hammersaber

I just checked today with the controller updates and both controllers i have are up to date. I wish this was the case but I made sure to check that and even made sure to check but unfortunately I do not know where else to look but here.

hammersaber

Unfortunately this is not the case, I do not tamper with the mapping settings and both controllers are up to date with their firmware. I do not know the cause of this as the controller at one point just stops taking in inputs and turning the controller
off and on do not do anything. I have to reset my xbox for it to work and i feel i shouldnt have to be doing that for it to work.

Xbox one controller not responding while connected and on