Xbox One controller not connecting via USB on windows 10

Hi,

The Xbox One Wireless Controller can be used to play Xbox games on your PC when connected via micro-USB cable or a wireless USB adapter. To properly isolate your concern, please provide us the following information:

• Are you trying to use an Xbox Elite Controller?
• Are you using a micro-USB or a wireless USB adapter to connect the controller to your PC?
• Do you receive the same message when using the controller on the Xbox App?
• Have you installed the drivers for the controllers on your Windows 10 PC?

In the meantime, we suggest that you connect the controller via Bluetooth by following the steps on this

link to check if the issue is with the controller or the configuration settings on your computer.

Hey there MattheadPlus!

If you're connecting your controller via Bluetooth then you wouldn't be able use a headset through your Xbox One controller. For more information on what's support via Bluetooth check out this

Xbox One Controller On Windows 10 Troubleshooter. If you haven't already, give a direct wired USB connection a try to see if you're able to use your headset again.

There might be an issue with your controller. Try to connect another one or a keyboard to any of the USB ports on the Xbox One, by doing this you will be able to check if the console is the problem or the controller is. Also you could connect the controller
via USB to a Windows 10 PC and check if the controller work properly. Hope it helps to clear some doubts.

This page has the detail on how to update your controller on Windows 10: https://support.xbox.com/en-US/xbox-on-windows/accessories/how-to-update-xbox-one-controller-windows-10

You shouldn't need to click the connect button on the controller, just plugging it in via USB should be enough to recognize it by the computer and be able to update through the Accessories app.

Yes,

Under Human Interface Devices, as Xbox One Wireless Controller. This is when connected with the Microsoft wireless USB dongle.

I’ve also seen the controller under game controllers when initially connected via Bluetooth. But I abandoned using it via Bluetooth with my windows 10 pc. Only wireless adapter now.