Xbox one controller(New) won’t stay connected when I switch from my other controller

Hi there Tim,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the controller not staying connected to the Xbox.

I recommend to try the following article:
Troubleshoot your Xbox One wireless controller (My controller won’t connect to my console or PC)

Try this out and let us know the results.

So recently my Xbox wasn’t connecting to the internet at all. The servers weren’t shut down, the Xbox would just not connect to the wifi. The Xbox gave me a notification that it had to do with a problem with the connection of the controller. The
controller would have to be restarted and connect to the wifi. It restarted the controller but it wouldn’t connect to the Xbox. I tried syncing the controller like when I first got it, I tried other controllers, and I even tried using a cable to connect the
controller to the Xbox, yet it still won’t connect.

Other controllers works?

All controller don't connect/work? Or only one? (maybe your preferred controller)

[quote user="Jason of Duty"]

I had a similar issue with the newer wired headsets that have the voice on/off switch up by your chest rather than the older ones which was a grey switch by the bottom of the controller. On the newer one, the voice on/off switch was broken and it must have
stayed on off setting ... so I bought a new one... but wireless controllers are the best option, I'm holding out for the new one coming soon with bluetooth too

[/quote]

Didn't know they were bring out a new wireless headset! Any other news on it? When is release date?

Hi Light, Does the controller stay turned on or does it switch itself off when trying to connect to your Xbox One? Do you have anything between yourself and your Xbox One that could potentially interfere with the signal between your controller and the console?
Does your Kinect sensor work okay?

It’s the newest Xbox controller.

My old Xbox controller worked via a usb cable but this new one won’t.

Both controllers official Xbox

Thank you for your reply. Is it the new controller that doesn’t work on windows 10? That’s a shame I’ve bought a new controller for nothing 😪