Xbox One Controller, left stick faulting!!!

add one more user that is disappointed by the xBox One controllers. we have 2 and both are doing the same thing. A recall is in order by Microsoft

 

I have had a bad experience with the xbox one controllers too.

The one that came with my console works like it should but the panels feel odd. The first additional controller I brought the menu/start button was broken right out of the box, so I took it back for a replacement and then that one the left stick started
to make odd noises when tilted in certain directions but it is still usable but for how long remains to be seen.

The second controller I brought from a different shop again the menu/start button doesn't work unless I really push down on it and the left stick makes a odd sound whenever I tilt it down so I'll have to return that one and judging by my recent history I
don't think the replacement will be much better either.

I wish xbox/ms would look into the construction and durability of their controllers as I look after my controllers and so its frustrating when they start to break within only a couple of hours of use or are broken right out of the box.

 

Sorry that have not gotten back to this thread. Real life has gotten busy. However I will post pictures and I have gotten my second controller with the Day One Edition stamp on it and it was packed the exact same way as the first one. No packing etiquette
what so ever in the box. I then called Microsoft to register my controllers. I was told that you cannot register the controllers. I was taken back by this because the first person I had talked to told me that I could. So now what? I will be back.

 

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You'd think they would put a bit of padding in! Hopefully they didn't break.

 

So far the controllers are working fine. The Day One controller does seem to have some blemishes on it in the clear parts on the top. Like it was used? Otherwise all is ok at the moment. However I am not always playing on Xbox One due to real life commitments.
This is the part that worries me the most with the controllers because I had two fail on me with out playing all that much. Then you fall out of that warranty phase just by the date.

I also have a lot more pictures of the controllers, box and shipping labels. The shipping labels are one thing that surprises me besides the no packing inside. The labels clearly state that it is an Xbox One controller.

 

There's GOT to be a way to bring this to someone's attention at Microsoft. Surely this can't be their normal way of doing business.

My guess is that the packaging and distribution is outsourced to some third party company and they are doing a crappy job with it. Unless the people that are SUPPOSED to care about this and do something about it are engaged, nothing will change. Only problem
is, I don't know what the right escalation path is.

I'm sure it costs a lot more money (and good will) for Microsoft to re-service controllers that may get damanged in this manner when sent to customers than it would to pay a few cents to add the proper packaging.

 

I think this thread needs to stop worrying so much about the packaging and get back to the real issue at hand. My replacement controllers were also "poorly" packed, but they arent damaged and I doubt yours are (at least not due to the shipping).

The issue is that both my controllers broke and then it took me a total of 4 months....not 4-6 business days like they claim....but 4 entire months...until I was returned a controller.

I was ignored by support, lied to at every single step of the process by different emloyees, and was only able to get what i wanted (which was only what i had paid for) after hours and hours of phonecalls/emails. It was hands down the worst customer service
i have ever experienced...which is saying a lot considering i use time warner cable...

I strongly reccomend to everyone...DO NOT BUY ANYTHING DIRECTLY FROM MICROSOFT.

If you buy from a retailer, you can bring your controller back right then and there for refund or replacement...rather than jumping through the hoops at microsoft.

 

Also,

Do not expect a response from Microsoft on this. They are denying that there is a problem with the design of the controllers....I had to specifically ask that question...with no other text....in an email to escalation..as it was ignored multiple times in
multiple emails.

Do not expect anything. Dont expect a controller fix, dont expect them to respond or release a statement. If there is one thing i learned in this process it is that they DO NOT CARE.

 

Hey folks,

I'm sincerely sorry to hear about any controller or replacement issues you may be having.

If you're still experiencing an issue with this, your best option would be to reach back out to Phone Support (you can use our Contact Us page to schedule a call and skip waiting on hold) and ask to be escalated to our Customer Advocacy Team.