Xbox One controller left joystick moves up on it's own

So recently my left joystick has started moving up on its like it is jammed. I can set it down and it just starts moving the cursor up. When I am playing CoD:Ghosts and I am in the prone position, I just start crawling forward. It has gotten to the point
when I need to select a menu I have to move the left joystick to the far left or right and use the D-pad to move up and down. I was chatting with support for over an hour and a half with no resolution before the chat window closed on me prematurely so I wasn't
able to get any more troubleshooting. I have had the Xbox since November 2013 (9 days of CoD gameplay time) and general everyday use. I never had this problem with the 360 controller.

Any thoughts? Anyone else have this issue?

:)

 

Right joystick

The right joystick on my xbox one controller is able to move around normally, however the character is constantly looking up; as if the joystick was stuck pointing up with no response when i move it around.

 

Xbox one controller deadlines/vibration

Okay, I tested it. If I barely move the joystick, it won't do anything, but it's such a miniscule dead-zone, it's not really worth mentioning; no game would ever need to be that sensitive. The only reason it's there in the 1st place is because the bottom
plastic edge of the joysticks have to move down (as you push the joystick up, down, left, or right) to touch the sensor inside of the controller to activate the signal so that it knows you're moving the joystick - that's all; that would be true for ANY controller.

 

Hello, so your having trouble but try updating your controller to see if you have the latest firmware. If you do then you can check the in games setting to see if there is a specific setting for the controller. I know Titanfall has this setting. after you've
tried the other solutions and are still having problems then I'm afraid you might have to submit a repair to get the controller replaced or repaired. You can submit a repair by logging into xbox.com and clicking on my account under your gamertag and selecting
manage devices. From that page you'll be able to request a repair.

 

I updated the firmware on the controller but no help. I went to the manage devices and since it is the controller not the system, do I just select other and fill out description? It says that the xbox is still under warranty but the controller isn't, I thought
the one year warranty covered everything in the box?

 

Yep - I have the same problem but, now, both joysticks are doing it. the joysticks are junk if there is no easy fix for this. We spent a lot of money on this system, you would think they tested these things before the sent them to market. Microsoft needs
to make a program that will reset the - 0 - Axis on these joysticks !! I will NOT buy a new controller every 3 months. I want my controller fixed NOW !!!

 

That is so weird, I just bought a new xbox one controller because my Day One edition controller thumbstick was doing the same thing. Maybe we all just play xbox was to hard? lol

 

@krod_v2 These controllers should be built to handle the hardest players. they feel flimsy/cheap, like if i squeeze to hard they will come apart. Hope they work on the manufacturing for these controllers and make them a little more durable.

Also having this same issue with my play and charge kit controller.

 

For the controller issue, call the support number or do a live support chat on the website and specify the issue. They will exchange it free of charge, even Day One controllers.

It happened to me and I received a free replacement even though it was out of warranty.

 

I am having the same issue on my right thumbstick. I keep looking up after a second of letting off the stick