Xbox One controller issues and Microsoft's negligence

BrianGunter · Mar 16, 2016

You can find used like-new controllers on eBay for around $35.

PoppySeven54 · Mar 16, 2016

got mine at Christmas and my right stick back seems to work on it own. I just configure my controller to work around it. Could it be something to do with the stick position when booting up the controller

John Dowding · Mar 16, 2016

@Blue, cheers, Might put them back on and see how I get on.

ccp2014-5517ED4B-541C-43FF-937E-A35160BD20C3 · Apr 21, 2016

Update: So I ended up calling in to Microsoft support to see if I could get help there. I worked with the person on the other end for a little over an hour and got to where you have to register your device. Apparently Microsoft was in the process of doing
maintenance on that part of the website so I wasn't able to register my device and the woman said she would call in and see when the site would be up and running again and would call be back "in no more than an hour but most definitely before the end of the
day." That was three weeks ago and I haven't heard anything since. I'm just severely disappointed in how they have handled my controller issue and I feel like me using their products for over a decade justified a little more customer service than this. They
just keep telling me I'll have to buy a new one and I don't want to because I purchased The Forza Edition Xbox because I loved everything about it. Whats the point of paying extra money for special editions when you have to turn around and buy the normal one
less than a year later because they won't replace a broken controller. At this point I'm just ranting since they clearly couldn't care, and now I'm basically used to sprinting with the right thumbstick (I mostly play destiny so melee is a bumper anyway). But
again, Thank you Microsoft for making your customer feel unimportant and thanks for the replies guys!

Farscape247 · Oct 31, 2018

luckily in the UK that 90 day accessories warranty does not hold up, all goods no matter what have 1 year warranty, if the manufacturer won't sort it the store i purchased it at has to.

John Dowding

^ I've not tried he paddles or remapped mine, I really should have a tinker!

A Blue Illusion

One of the reasons it's such a "common" problem is the thumbsticks are pretty much the only moving parts that are constantly moving. They're also in constant contact with your hands while gaming. Snack while gaming? Sweaty hand gaming sessions? Smoking in
the room? Dusty area? Any one, or combination, of these can cause issues. Some much faster than others.

Moving parts wear out and break. Some people are much harder on their controllers than others, though quite often not intentionally, or even warily. Replacing controllers is part of having a gaming system.

I got my XOne about 2 weeks after it released. Got my Elite controller a few days before this past Christmas. My OG controller was still working when it was 'retired', although it was just starting to get a little "loose spot" near the center and would have
a slight catch when you first start to move it... all common signs (for me) that drift will soon follow. Then again, it had close to 3700 hours on it.

I've said it before though, I think it's from clicking the left stick to sprint that is the problem. Gonna have to get an Elite controller so I can map sprint to a paddle on the back I reckon.

^I haven't "clicked a stick" since I got my Elite... and I love it. I never liked clicking them anyway. Not just because of what you mentioned... it just never felt smooth and
I felt like I had less finite control when I had to do it. Complete ability to remap buttons/paddles/sticks FTW!

John Dowding

^ive said that before, and I have been guilty of clicking and ramming the stick forward really hard in the vain hope I sprint faster, easy to do in MP games when your caught up in the heat of it. All you need to to do is click and push forward, you do
not need to hold the click down while pushing hard forward, im quite wary of it nowadays, Its also easier on your thumb

Burnin TODI

Day one controller and another controller bought in the first week of console release....neither have any problems. Sorry for your problem, and good luck. I suggest that buying a new controller will be cheaper than a whole console system.

J.R.G.

You keep mentioning "common problem". I have two controllers that don't drift or have problems clicking to sprint, nor have my friends mentioned these problems; over 2,000 hours on the one controller. I do have one friend with a PS4 that has a bad bumper
on his controller...so with this logic I could state, "The PS4 has a 100% more problems with their controllers!". But I won't...that would just be snarky and wrong of me. ;-)

I do give you props for mentioning you're a "loyal customer" and you "might as well buy a whole new (and working fine) PS4.".

Peace, J.R.

Xbox One controller issues and Microsoft's negligence