Xbox One Controller issue

AlexFrankBob200 · Jun 6, 2017

I purchased this
controller about a month ago to play game on my PC. the last two days its been auto scrolling in the menu and the character moves forward by itself. I contacted support via chat and they said they cannot exchange it because i do not have a console but gave
me a number to call. I called today, and the lady i spoke to told me they do not have the controller to exchange and asked if an Xbox 360 controller would be ok. And basically said there is nothing she can do. I said no, and tried to talk to her supervisor,
who was not in. Is their a department or person who addresses this issue. or Anything. The guy i spoke to in chat said hardware has a 90 day warrenty.... any help would be appreciated.

:)

tohellnbak · Jun 6, 2017

Xbox one controller issue

could just be the lower hand panel.... the XB360 was a one piece... the 1 has a panel that can be removed to access the rumble...

XxBahmasterXx · Jun 6, 2017

Xbox one controller issue

I'm wondering if I'm not the only one here with that being said I have an xbox one controller an it has like a bending plastic feel or noise of plastic bending when you squeeze the controller on one side and this is my replacement controller and the other
one had same issue so who is experiencing this issue?

Misses Quinzel · Jun 8, 2017

Hey there, Alex!

I'm sorry to see any frustrations with getting the controller replaced. If you haven't already,

our phone support should be able to help you out directly (that link should give you the phone number for your region). If they are unable to help you out as well, post back with a reference number they should provide you at the end of the call so that
I can look into my options here.

Keep me updated!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

AlexFrankBob200 · Jun 8, 2017

Hey there, Alex!

I'm sorry to see any frustrations with getting the controller replaced. If you haven't already,

our phone support should be able to help you out directly (that link should give you the phone number for your region). If they are unable to help you out as well, post back with a reference number they should provide you at the end of the call so that
I can look into my options here.

Keep me updated!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.
Click to expand...

Thank you Misses Quinzel,

I was given a phone number 800-360-7561 and my experience was less than useful as stated above. However, a few hours later i got back on the online chat and spoke to a different person. Pamela, who was extremely helpful, and too which, I believe the issue
has been escalated to the next level. And will be resolved. Thank you for your response and help. The case number is #[Mod Removed]

Misses Quinzel · Nov 1, 2018

Thank you ,

I was given a phone number 800-360-7561 and my experience was less than useful as stated above. However, a few hours later i got back on the online chat and spoke to a different person. Pamela, who was extremely helpful, and too which, I believe the issue
has been escalated to the next level. And will be resolved. Thank you for your response and help. The case number is #[Removed]
Click to expand...

Wonderful news, Alex! Please do keep me updated. I want to make sure you're taken care of.

(I've removed your reference number to help prevent any form of social engineering into your account, but made note of it on my end.)

XBF Crystal P

Hi there SuitFox,

Thanks for the reply and update on the issue. I recommend to try the following article:
Xbox One Wireless Controller Solution.

If the issue persists, try a different controlller. This will help isolate the issue between the console or controller.
Try this link if the issue persists with the one controller: Replace your controller below to check your warranty and
initiate an exchange.

Give this a try and let us know the results.

Josh Halvorson

@P3rf3ctDay Having the same issue with my controller. The controller I am having issues with is one from Play and Charge set.

Seems like the Xbox One controllers are not up to par with the Xbox 360 controllers. They just seems cheaper and flimsy.

XBF Chris J

Hello FreefirevinaoDias,

Thank you for posting here on the Xbox forums. We understand you are having issues with 1 of your controllers that came with your new Xbox One. All troubleshooting we have for the Xbox one controller can be found here: Troubleshoot
your Xbox One wireless controller

For hardware issues, we can only recommend replacing the controller.

LegoNinja187

Is this happening on only one Xbox One, or both of them? as it could be an issue with the console losing connection to the controller as oppose to there being an issue with the controller.

Obsessive Power

Hi,

Do you have any other Xbox One controllers? If these work, but your other controller does not then the issue can only be with this particular controller. Windows 20H2 does not have any compatibility issues with Xbox controllers, my Xbox One, Series X and 360 controllers still work fine.

Xbox One Controller issue