Xbox One Controller issue AND Microsoft support issue

Croquet,

Sorry for your issues Since Windows 7 is older, it takes a little more to get the Xbox One controller connected. Follow these steps and let us know if you still need help after trying this:

When you connect an Xbox Wireless Controller to your Windows 8.1 or Windows 7 PC with a micro-USB cable, Windows will automatically download and install the drivers for the controller. If Windows is not set to automatically download device software, you
can check for updates through Device Manager.

Update drivers through Device Manager

Here’s how to check for updates manually in the Device Manager:

1. Point to the lower-right corner of the screen, move the mouse pointer up, and then select
   Search.
2. Enter Device Manager in the search box, and then select
   Device Manager.
   
   Note Windows may ask you for an administrator password or to confirm your choice.
   
3. Locate and expand Microsoft Xbox One Controller.
4. Right-click the expanded Microsoft Xbox One Controller and select
   Update Driver Software.
5. Select Search Automatically for Updated Software.

With Xbox Wireless or USB connections, you can connect 4 Xbox Wireless Controllers at the same time. You won’t get audio through the controller so there’s no need to connect a headset. Bluetooth connections
are not supported.

Notes

• If the controller doesn't respond, try a different micro-USB cable.
• To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see
  
  Connect a wireless Xbox One controller to your console.
• This information applies only to Xbox One Wireless Controllers. For help with other gamepads or joysticks or for information on configuring a specific game so that you can play it with a controller, refer to the manufacturer’s website.
  

_______________________________________________

Let me know if this solves your problem!

Contact xbox support through chat or by requesting a call back:

https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select your method

Thank you for your reply,

https://www.pcbyte.com.au/store/product/microsoft-xbox-wireless-controller-with-usb-c-cable-1v8-00003-78686

After 3 chat sessions, 3 different nights, 3 hours, and 8 Microsoft representatives, the final one (Jan M) chose to send me a replacement controller.
Not a single one confirmed that the controller was fake, or whether this controller is meant to work on windows 8.1
Time will tell if the new controller works, I found the whole support process very unsatisfactory. It has been a long time since I have used Microsoft support (windows reactivation after hardware changes/reformats), and previously found it to be decent.

Are you using 3rd party Bluetooth receiver on PC or the official Microsoft Xbox One controller dongle for Windows 10?

To rule out issues with Xbox Elite 2 controller I would connect it to phone and try to play something (any free game would do with controller support), both Android and iPhones now support Xbox One controllers as input methods. If there is no issues on phone
then it's 100% faulty Bluetooth receiver on your PC. If the issues also present when playing on phone, then you have faulty controller.

If the issue is with controller itself or Microsoft USB dongle you need to contact Xbox Support at https://support.xbox.com/

If the issue is not with a controller itself and you are not using official Microsoft USB dongle, I would look into getting one or replacing your Bluetooth receiver with a better one with Bluetooth 4.0 support or higher.

The call option will depend on your location as well as the issue.

Going back, even Xbox support can't provide the Microsoft email address even though we know our Gamertag so we just need to check all Microsoft accounts that we know.