Xbox One controller headset doesn't work

It also doesn't work with my xbox one s controller. Also there is no sound from it to my headset is the problem.

Hey there,



To test where the problem occur, we need to do a test.

Can you test your controller AND headset by a friend's Xbox?

If you have wired, please plug the controller into his Xbox and if you are wireless, please sync your controller with his Xbox.

If it works correctly there, your Xbox is the guilty one and if it still doesn't work there, your controller or Headset is not working properly.

Can you then try to insert YOUR Headset into HIS Controller if it works correctly by then?



Hope to hear from you soon.

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

That doesn't work. A gamestop employee told me the X12 won't work on new controllers because it's analog and it only works with digital or something... does anyone know, if I buy the (overpriced) headset xbox one headset adapter will it work then?

Hey there David,



Thanks for reaching out. I'm sorry to hear about the issue with the mute icon on the home screen. If one controller
works and the other doesn't, I recommend to try the following:

• Try your Xbox One Headset with
  another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
  
• Try your Headset on another
  controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.
  

Try this out and let us know the results.