Xbox one controller headphone jack stopped working?

It could be that the headphone jack on the controller stopped working. In that case no, you can't fix it.

Sounds like it could be the headphone jack on the controller itself. That's usually what goes out when a mic stops working.

Hi Zen!

Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

troubleshooting steps for the Elite controller from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

setting up a repair for your Elite controller since the headphone jack is an internal part of the controller body.

Hope this helps and please let us know if you have any further questions!

Hello!

Thank you for posting on the Xbox forums. We will be locking this thread due to it being revived by a new post. If there are any questions, discussions or issues that anyone would like to bring to our attention, please create a new thread. We will be
more than happy to answer any questions or provide solutions for any issues. Thank you again and happy gaming!

I’ve done everything you said but its still not working, I don’t think it’s the headset I think the controller actually is broken, it doesn’t respond to any other headphones or earbuds.