Xbox One Controller Headphone Jack Issue

Discus and support Xbox One Controller Headphone Jack Issue in XBoX on Consoles to solve the problem; The audio from the headphone jack on a brand new Xbox One controller has stopped working for my brother. There are no control sliders appearing on the... Discussion in 'XBoX on Consoles' started by VindRaider, Oct 31, 2018.

  1. VindRaider
    VindRaider Guest

    Xbox One Controller Headphone Jack Issue


    The audio from the headphone jack on a brand new Xbox One controller has stopped working for my brother. There are no control sliders appearing on the settings tab to control the headset or mic volumes. The mic icon on the top of the main screen is now
    featuring a strike-through. What are some troubleshooting steps I should advise him?

    :)
     
    VindRaider, Oct 31, 2018
    #1
  2. TROOSKILL
    TROOSKILL Guest
    Will Current gen headsets work on Xbox One?

    I have my Astro A40s and I will hate to not use them for the Xbox One. I noticed the Xbox One controller doesn't have the headphone jack. Will the Xbox One have an adapter which you could use a headset that has the headphone jack?
     
    TROOSKILL, Oct 31, 2018
    #2
  3. XBF Amber M
    XBF Amber M Guest
    Xbox Elite Controller no sound

    Hi Zen!

    Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

    troubleshooting steps for the Elite controller     from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

    If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

    setting up a repair for your Elite controller     since the headphone jack is an internal part of the controller body.

    Hope this helps and please let us know if you have any further questions!
     
    XBF Amber M, Oct 31, 2018
    #3
  4. XBF Diego M
    XBF Diego M Guest

    Xbox One Controller Headphone Jack Issue

    Hey VindRaider,

    I'm sorry to hear about this issue your brother is experiencing with the audio jack not working properly.

    If it's a brand new controller then possibly the headset being used may not be compatible with the Xbox controllers. Audio jacks have two different standards:

    • Cellular Telecommunications Industry Association (CTIA), and
    • Open Mobile Terminal Platform (OMTP).
    Connecting Compatible Headsets | Xbox One

    The Xbox uses CTIA standard where the microphone section is closer to the end of the cable. If it is not the right standard, most electronic stores sell an inexpensive converter. Does the headset work with other controllers?

    There's no way to directly fix this without trying the headset on another controller as it seems it is just a detection issue.

    Let us know what headset you are using and if you can try it on another controller.
     
    XBF Diego M, Nov 1, 2018
    #4
  5. MaskedMaverick6
    MaskedMaverick6 Guest
    The earphone was working fine with the same controller.

    Model is Sennheiser CX275s

    The issue might be related to the mute icon shown on screen. Various people have raised the same concerns but no reply/solution has solved this.
     
    MaskedMaverick6, Nov 1, 2018
    #5
  6. XBF Diego M
    XBF Diego M Guest
    Hey there,

    So to clarify the earbuds you referenced did work on the same controller, but the headset you say is not working on the same controller?

    With the earbuds plugged in, do you see the headset indicator at the top right of the screen on the Home page?
     
    XBF Diego M, Nov 3, 2018
    #6
  7. [Farscape] Win User

    Are Xbox Design Lab controllers compatible with Windows 10?

    they are the same as the standard xbox one s controllers, so with pc you can use via bluetooth(audio through headphone jack not supported)

    or wired(supports audio via headphone jack)
  8. T00G3Y Win User

    do I need adapter to use headphones with Xbox One X controllers?

    as someone who ones one, the controller comes with a 3.5mm headphone jack which was plug and play. i bought the xbox stereo headphones which comes with an adapter for volume controls, muting etc
  9. onyxishere Win User

    Headphones

    If your headphones have a 3.5 mm jack and your controller supports it then simply plug the headphones into the hole in the front of the controller. If the controller does not have the jack then you'll need to purchase a headphone adapter for the controller.
  10. {Parity} Win User

    Design Lab controller issues with the headset jack

    One workaround for a messed up headphone jack it the headphone adapter. That is what I use on my controllers.
  11. XBF Amber M Win User

    Xbox Elite Controller no sound

    Hi Zen!

    Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

    troubleshooting steps for the Elite controller     from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

    If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

    setting up a repair for your Elite controller     since the headphone jack is an internal part of the controller body.

    Hope this helps and please let us know if you have any further questions!
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Xbox One Controller Headphone Jack Issue

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