Xbox one controller has broken B button

Hello Whitebox213,

I am very sorry to hear that your new Xbox One Controller has a sticking button. I've read your post, and would suggest that you return to the retailer where you purchased your Xbox One, and exchange your console. I would be frustrated as well if a Microsoft
Support Representative informed me that the only way I could receive a replacement controller would be to send it back to Microsoft at my own cost. If you don't mind, try this link
support.xbox.com/.../contact-us and select the "Chat with Microsoft Support". I would personally ask why that is the policy (try to be patient!), and if you can escalate your question
to a Supervisor. No company wants to have an unhappy consumer. If I bought the Xbox One and this happened to me, I would insist that a better solution be found.

Good luck and let us know what path you choose!

Does this happen with other controllers? Does it still happen when you take the batteries out and connect the controller to the console with a USB cord?

You can also check the "Xbox Accessories" app in "My Games & Apps" and reset your controller to defaults. Open the app, select "Configure", and then select "Restore defaults". This will reset any custom button mappings to the default configuration. Check
for a
controller firmware update if you still have issues.

If the "B" button still activates the others when you press it, then the last resort is to send it in for repair or replace entirely. You can get started here: https://devicesupport.microsoft.com

I also have the problem with the A button. I bought the first Elite2

in the Moicrosoft Store .... again. Then I bought in the market and he also has the problem.

I'm [Mod removed- inappropriate] off! Now I buy a normal controller.

The original controller of my Xbox one X was already broken when unpacking!

Hello Damnlag!

Check your controller’s button mapping settings

If you are seeing unexpected controller behavior across all game and apps, it could mean your controller button configuration has been changed. To check your current controller button settings:

1. Press the Xbox button to open the guide.
2. Under System, select Settings.
3. Under Kinect & devices, select Devices & accessories.
4. On the Xbox One Wireless Controller screen, select Configure.
5. Carefully review the current mapping for each of the buttons on your controller. You can also select Restore to default to set the controller back to its original button mapping.

For more info on controller button names and basic functions, see Get to know your Xbox One Wireless Controller.

Did this correct the unexpected controller behavior?

Hi InheritorHD1!

Can you confirm you completed the following steps and still have the same issue:

Step 4: Check your controller’s button mapping settings

If you are seeing unexpected controller behavior across all game and apps, it could mean your controller button configuration has been changed. To check your current controller button settings:

1. Press the Xbox button to open the guide.
2. Under System, select Settings.
3. Under Kinect & devices, select Devices & accessories.
4. On the Xbox One Wireless Controller screen, select Configure.
5. Carefully review the current mapping for each of the buttons on your controller. You can also select Restore to default to set the controller back to its original button mapping.

For more info on controller button names and basic functions, see Get to know your Xbox One Wireless Controller.

Did this correct the unexpected controller behavior?