Xbox one controller doesn't turn on after driver update error from PC

ZAJ19 · Sep 28, 2019

Info before I get started: I'm on windows 10 64-bit and I do NOT have an xbox one console. I tried to update the firmware on my controller through the xbox accessories app, but the process froze and now I can't turn the controller on. The name displayed
under bluetooth devices is "Controller Updater" instead of xbox controller as it used to be.

I searched for a solution but all the solutions require the console, which I do not have. If there's any way I can solve this with the PC that would be great, otherwise I now have an expensive paperweight.

:)

ZAJ19

I gave up and asked my family if there's anyone who had an xbox. Luckily there was one cousin who did and I asked to get it hooked up and fixed. It's unacceptable that I can't fix it through my PC, but if anyone else has this trouble, ask friends or family
for this strange request. It's embarrassing but it got the job done.

XBF Crystal P

Hi there ZAJ19,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting the Xbox One Controller and updating on PC. I recommend to try the following article: Connect
and troubleshoot Bluetooth on your Xbox Wireless Controller.

Give this a try and let us know the results.

ZAJ19

I ran solutions 1 2 and 3, troubleshooting didn't detect anything wrong. Restarting my laptop didn't help, and the controller doesn't turn on no matter how long I hold the button. I can't do solution 4 because the driver is just corrupt or something as it's
being detected as "Controller Updater", not "xbox controller".

Is there anything else?

XBF Crystal P

Hey there ZAJ19!

Thank you for letting us know about the issue. We'll be locking the thread.
If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

Thank you and have a great day.

A_A_A way

Ok, I fixed it. It turns out that the problem was from my PC not the controller. I connected from my laptop then update the driver, after that I singed in from my PC using my laptop account, downloaded Xbox accessorise and it worked!

Xbox one controller doesn't turn on after driver update error from PC