Xbox One Controller Disconnects

I bought my Xbox one about 3 weeks ago. It is the Unity bundle. Wireless Controller keeps randomly disconnecting.

Situation:

• Controller flashes white Xbox button
• Controller randomly disconnects (dashboard and games)
• Sometimes it auto re-connects (may take 5seconds to 2 minutes to re-connect)
• Sometimes as frequent as every 20 seconds up to every 5-10 minutes (varies)
• Sometimes I have to press on the Xbox white button to reconnect
• Sometimes when controller re-connects I get no input from controller (have to reboot Xbox One)
  

Hardware Overview:

• Xbox One (Unity Bundle)
• One Controller (Use wireless)
• Asus RT-N66U Wireless Router
• I do not have a kinect

This is what I have tried so far:

• Replaced entire Xbox One system with brand new one
• Replaced batteries with Duracell Quantum
• Turned off 5Ghz Band for Wireless Router
• Sniffed Wireless signals for overlap and collision (non-found)
• Restarted Xbox One
• Updated controller firmware to latest version
• Completely powered off Xbox one including taking out power cord, network cord, and batteries from controller
  
• Ensured Xbox one dashboard is at latest version
• Attempted different Xbox one controller
• Re-sync'd Xbox One controller multiple times

-

:)

 

Controller acting wonky.

https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

Tried all of the stupidly obvious steps in that video with no success...

 

Xbox one remote just work few inches from the console

LuxuriantPear3,

When you say "remote" "...stop sync", I think you are referring to the Xbox One controller...? If so, may I suggest following up with "Xbox One
Wireless Controller disconnects or can't connect". Let us know if this helps.

support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

SA

 

• I also cleared out "persistent cache" three times and rebooted Xbox One.

 

Hi Dom9360, there is some good information in this support page:

support.xbox.com/.../wireless-controller-disconnects

Main thing to note is your setup - do you have the Xbox in the same room or is there a wall separating the player from it? is it Xbox facing you? what is the distance? could there be other devices or elements in the room that can cause interference? have
you tried relocating the console and seeing if that fixed any of the issues? how about trying a 2nd controller to see if its a controller fault?

hope this helps.

 

Same here, please fix your console microsoft

 

Hey there EOiN343.

Sorry to hear you're having controller disconnect issues. Be sure to try the steps provided above by DirtySanjeev. If you're still having trouble please create a new thread and let us know. Please be sure not to bump an older thread, as this particular thread
is from 2014.

Thank you!