Xbox One controller disconnects when headset/and adapter plug in

Austacker · Mar 26, 2014

Been using the Polk 4 Shot headset now for 3 weeks and not only getting the random disconnect issue, but the Mic gain is pathetic as well.

Can't say anything on the Polk forums without their fanboys going to town on you, MS/Xbox say speak to Polk and Polk haven't given any timeline on a fix.

RonLh · Mar 26, 2014

Started having the same problem as soon as the adapter was added. It would reset about once every 45 minutes or so. Experienced that problem every day I used the system.......until today. That's because today I took the adapter off and played for three
hours with no problem. I'm done with it. I'm using iPhone FaceTime voice-only with my team mate for comms. I just plug the 3.5mm adapter cable that came with the adapter into my Turble Beach X41's and the iPhone.

THE ADAPTER IS THE PROBLEM.

Ashmonki · Mar 27, 2014

This happened to me twice last night playing Titanfall using the MS Stereo Headset and adapter and Play and Charge Kit controller :-(

sightIiIpicture · Apr 14, 2014

Just got off the phone with XBOX ONE support. The tech support woman told me that another system update will come in the next week. One of my controllers with the model X873579-009 with SN ending 46 (disconnects every 7-15 minutes) the other ending is SN
40 doesn't have this issue. Interesting that the Headset Adapter Support page says that there was a new update in April... to then update your controllers and it should be fixed. However, she told me that last controller update was the date the Headset adapter
was released. I then pointed out the notice of the new update in April.. and she told me M$ always ensures the page is updated with reference to the pending/up coming updates. So, I guess by just stating the new update in April means they have all the way
until 4/30 to release the System update that "should" fix the issue with the controller disconnect. She told me to standby and wait for the update and to not use my adapter until then. Well, I have to use my adapter to use my headphones so I don't wake the
rest of the family. Errrr...

MrGreatScott · Apr 15, 2014

I am also experiencing the controller crashing. I bought the Turtle Beach XO Four for $100 and it is pretty useless. When playing Titanfall the other night it locked up 3 times. Each time I had to pull the battery. By the time I get the controller powered
one I end up getting killed in the match.

LUKEW4RM · Apr 20, 2014

I'm assuming that this is not fixed by the latest update. I returned my adapter to the store, but hoped to pick another one up when the issue was fixed. Guess I'll check back after May updste.

KennethTebo · Apr 22, 2014

I too am getting the headset crash when using adapter. Hopefully this gets fixed soon. I've had it happen on both my controllers over the last few nights. Very annoying.

General PATT0N · May 26, 2014

Just got mine yesterday, and connected it to my TBX41's after updating the controller. Still getting disconnects every 30min or so. Also, I think it's creating lag/latency. I usually do pretty well on 360 hardcore kill confirmed. Switching to the One, I
was getting *** every match all of the sudden. Never won a gun fight. Never seen that b4, maybe it's that I wasn't used to the different controller.

Jinsong Liu · Jun 1, 2014

I have the same problem with my Xbox one day one edition controller. bought a new one yesterday, same thing happen with the new controller too. have to take the battery out then put them back in to get controller reconnected.

Mister Quimby · Jun 3, 2014

Hey there ZippierTangent5!

So that we can do our best to provide support, please create your own thread. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.

Thanks! Go ahead and create a thread and we will help get the issue sorted.

NoobieyKins · Aug 30, 2014

Hate to bump but this just started going on for me soon as I updated my controller for the 80$ headset.

Nothing seems to be working for me with my headset plugged in. Soon as I unplug it the controller comes & stays on.

Mister Quimby · Oct 31, 2018

Hey there AddictedNoob!

Please go ahead and create a new thread if you haven't already. This way we can provide support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. In the meantime, check out
our Xbox One controller disconnects page for some helpful steps. Thanks in advance!

Always.Toasty

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

loneeXwolf

So I wanted to add this too,

The controller is only disconnecting when I have my XB chat adapter from my Astro A50 headset plugged in.

When I have the chat adapter not plugged in it does NOT disconnect...

XBF Brad A

Hi Warlord,

Thanks for coming to the forums. This means that it is not being recognized being plugged into the controller. When you updated your controller, was the headset plugged in at the same time? If not update it again, with the headset plugged in. There is also
a
stereo headset adapter that may help in this situation.

RobertBuckalew

Update the controller by plugging it into the usb on the xbox one , BUT you have to have the headset adapter AND a headset plugged in at the same time so it will update the adapter also ....

greg_window10_instal

1. I use an adapter with not headset attached.

2. On the top right corner of my screen where the charge of your controller battery is shown it also shows if you have a headset or not and when I plug in my "Apple headphones" it shows they are a headset.

GoluckyMonkey97,

1) So, you are using a "Xbox One Stereo Headset Adapter" with your controller, correct...?

2) And, when you plug your Apple headphones into the adapter/controller, the
not mic indicator in the upper right hand corner on the main menu changes to a
headset icon, and you do not get the headset and mic controls in the Settings menu between All settings and Turn off console?

Yes.... That's the way it's suppose to work. I had assumed that you were not using the stereo headset adapter, and that you were plugging your headphones directly into the controller's 3.5-mm jack. But, when the adapter is attached to the controller and
a compatible headset is plugged into the adapter, the Xbox will make the hardware buttons on the adapter as the priority for controlling over all Volume, game/chat Balance and Mute. Therefore, the headset and mic controls will not show up in the Settings menu.

I regret if this is still not working for you and your Apple headphones. But, if you do need to get a new headset, from my personal experience I think the "Xbox
One Stereo Headset" are the best buy for the money.

support.xbox.com/en-US/xbox-one/accessories/stereo-headset-adapter

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

SA

Xbox One controller disconnects when headset/and adapter plug in