Xbox One Controller Disconnects Randomly (No previous solutions have fixed the issue)

TylerReems · Apr 29, 2020

I've read many articles, troubleshooting guides, etc. and STILL am having constant issues daily with my Xbox One controller disconnecting from my Xbox One 1TB console. The disconnect won't pull me from the game every time and will only last 5-10 seconds
sometimes before it reconnects. I noticed this issue has gotten progressively worse since the console updates in February & March not sure if those could be linked to the issue but I'm sick and tired of this **** happening daily.

Solutions I've tried so far:

-Re-syncing controller

-All Firmware updates

-New batteries

-TWO new controllers

-Cleaning sensor on front of console

-shutting off ALL Bluetooth/WiFi devices in the house

NOTHING has worked!!!!

Microsoft can you get it together and investigate this issue and fix it immediately please!

:)

xXxCH45Y8U11xXx

Exact same issue here, tried everything you have an nothing seems to fix this. Only started happening this afternoon. I've tried both wired and wireless and it still has the same disconnecting issues. There's nothing around to cause interference as I've
had the same setup now for around 8 months and no issues until today. (June 16th)

Any support or acknowledgements from Microsoft would be great, but they've said nothing and seemingly done nothing to address this issue that a number of people are having.

xDevilxGirlx421

Hi,

Have you tried all the solution on this page and see if that fixes your issue

https://www.****/knowledge/fix-xbox-one-controller-keeps-disconnecting/

BenjaminLiu6

I got 2 of the xsx controllers.. they used to disconnect randomly on the xsx.. but it seems like its fixed now. on win10 some games are basically unplayable.. randomly flashes and disconnects.. the older xbox one controllers have no problems at all. does microsoft know of this problem.. it should be pretty widespread.

ChiefJoboo

This could be a network problem, having your disconnect randomly or often. Please see here about this issue:

https://support.xbox.com/xbox-one/networking/random-disconnect-solution

XBF Crystal P

Hi there,

Thanks for the reply. I'm sorry to hear about the issue with the Xbox One Wireless Controller and Console's network connection. I recommend to try the following troubleshooting articles:

If the issue persists, try power cycling the Xbox
and network hardware.

Try this and let us know the results.

Xbox One Controller Disconnects Randomly (No previous solutions have fixed the issue)