Xbox One controller d-pad malfunction

Hi!

I bought both the windows wireless adapter and the new xbox one controller with battery pack (standard, not elite) last year.

Now my d-pad has started to malfunction. The problem is that it most of the time double- and some times even tripple-registers my presses. Doesn't matter how soft/hard i press. Sometimes it dosn't respond at all. Tried with both wireless fully charged and
with cable connection to pc.

The malfunction sadly makes it impossible for me to use it correctly. I've seen some DIY-methods of bending some metal ring but they say it isnt a permanent solution and i don't want to void any warranties.

Is there any way you could help me with this?

I really LOVE the xbox one controller otherwise and i think the wireless adapter is brillian!

Thanks in advance,

Zackarias

:)

 

Xbox One S LE controller D Pads

Has anyone noticed the difference in the D-Pad quality/build of the Xbox One S LE controllers? The D-Pad feels poorly built and isn't the same as previous controller models. Any controller built after the Xbox One S White controller seems to have this "new"
cheaply built D-Pad that seems to become defective rather quickly.

I noticed this newer D-Pad in the following controllers:

Dawn Shadow(pink/black) controller

GoW4 Crimson/JD Fenix LE controllers

 

Controller Replacement

will they repair the d-pad on my xbox one controller?

 

Hey there Zackarias!

I'm sorry to hear about the controller issues. If the D-Pad issues are happening consistently, it sounds as though your controller is in need of replacement.

Depending on where you live, most accessory warranties are 90 days. There are a couple countries in Europe where the warranty is one year - you can check on your country's Xbox
One warranty info page. If the controller is out of warranty, it is likely going to be easier to replace it rather than repair it outside of warranty.

Let us know how it goes.

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Xbox Forums Staff



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